[Hiring] Solution Manager, Academic Segment @GenScript/ProBio

Role Description

The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $85,000 based on experience level.

Key Responsibilities

• Provide primary business, technical and product/service advice to customers, including effective solutions to customer’s project inquiries and generating price quotes for project design.
• Analyze customers’ needs, resolve troubleshooting and/or complaints with technical issues, and advise them of additional services and product solutions when necessary.
• Identify potential areas of concern for customers and make recommendations based on recognizing customers’ current and future needs during continued business relationships.
• Maintain close communication with customers and facilitate communication with technical support when necessary.
• Collaborate with internal teams/departments to achieve sustainable growth.
• Organize and provide training for internal sales and external distributors by delivering presentations and/or demos.

Qualifications

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, and peptide therapeutics, or those with a Master of Science degree with relevant industry experience will be considered.
• Exceptional verbal and written communication and presentation skills.
• Must be customer-centered and proactive/action-oriented.
• Excellent analytical skills & problem-solving skills, able to grasp new concepts quickly.
• Strong organization skills with great attention to detail.
• Enjoy working in a fast-paced and team-oriented environment.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match that vests fully on day one.
• Paid parental leave after just three (3) months of employment.
• Paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays.
• Flexible spending and health savings accounts.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Legal assistance and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.