[Hiring] Service Delivery Manager @Logicalis

Role Description

The Service Delivery Manager (“SDM”) serves as the primary customer success leader for assigned Managed Services clients. Responsible for service performance, billing, governance, and continuous improvement, the SDM translates operational delivery into meaningful business outcomes by fostering executive relationships, proactively managing customer health, and ensuring customers realize maximum value from their partnership with Logicalis.

Qualifications

• Bachelor’s Degree in a related field.
• Equivalent combination of education and relevant experience may be considered.
• 10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider’s services and qualifying factors to understand how client requirements will affect delivery.
• 3 years in a customer-facing leadership role responsible for strategic relationships and service outcomes.
• Experience leading executive-level customer engagements and governance programs.
• Experience leading customer escalations, service improvement initiatives, and organizational change efforts.
• Exposure or training in ITIL foundations.
• Proficient use of all Microsoft Office applications.
• Certifications: Project Management Professional (PMP), ITIL V3 or more recent version.

Requirements

• Strong understanding of managed services operations, IT service management principles, and customer governance practices.
• Ability to translate technical and operational information into business-focused discussions and recommendations.
• Demonstrated ability to identify risks, solve complex problems, and drive outcomes through cross-functional teams.
• Strong analytical, communication, and stakeholder management skills.
• Executive presence and the ability to engage effectively with both business and technical leaders.
• Ability to prioritize competing demands and operate successfully in a fast-paced, customer-focused environment.
• Ability to interact successfully with all levels of client and IT provider organization.

Benefits

• Salary Compensation Range: $77,517 to $90,000 plus bonus.