[Hiring] Senior Vice President, Client Success @InMarket

Role Description

We are hiring a Senior Vice President, Client Success to own the post-sale engine of the business. This is a single point of accountability for how clients experience us after the contract is signed; across Activation, Measurement, and Audiences.

The right person has scaled a client-facing organization through stage transitions; from heroics to systems and knows how to do it without breaking the relationships that carried the company to this point.

Scope and Structure

• Client Operations
  • Campaign and program delivery, onboarding, implementation, and QA
  • Service-level definition and adherence; escalation management
  • Capacity planning, workflow design, tooling, and automation
  • Delivery margin and cost-to-serve
  • Monthly delivery and billing reconciliation
• Account Management
  • Retention, renewal, and expansion across the client base
  • Account planning, lifecycle touch points, and executive relationship coverage
  • Growth targets by business line and by account tier
  • Voice-of-client feedback into product and commercial strategy
  • Financial data integrity, CRM hygiene, forecasting precision
• Cross-Line Integration
  • One coherent client experience across Activation, Measurement, and Audiences
  • Shared operating rhythm, definitions, and reporting across all three lines
  • Partnership with the GMs, Sales, Product, and Tech on joint accountability
• Organization
  • Structure, hiring, leveling, and succession for the combined function
  • Developing the next layer of operations and account leadership
  • Culture, retention, and engagement of a client-facing team

What you Bring

• Learning velocity.
• Depth in one half, credibility in the other.
• Operational rigor.
• AI fluency, applied.
• Relationship instinct.
• Revenue accountability.
• Building something that did not exist.
• People leadership.
• Experience level.

Strongly preferred

• Managing a team responsible for $25M+ annual revenue. Bonus points for scaling that exponentially.
• Background in adtech, martech, data, measurement, retail media, or agency-facing SaaS.
• Experience serving brands and agencies simultaneously.
• Multi-product environment where the same client buys more than one thing.
• Experience in a company that went through a real stage change.

Benefits

• Competitive salary, stock options, flexible vacation
• Medical, dental and Flexible Spending Account (FSA)
• Company Matched 401(k)
• Unlimited PTO (within reason)
• Talented co-workers and management
• Agile Development Program (For continued learning/professional development)
• Paid Paternity & Maternity Leave

For candidates in California, Colorado, and New York City, Illinois, Minnesota, New Jersey, Vermont and Massachusetts the targeted base salary range for this role is $189,156 - $222,694. Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements.

Company Description

At InMarket, diversity is not just a value, it’s the very essence of who we are. It’s about recognizing and celebrating the unique perspectives each of us brings, from our colleagues to the communities we serve. We are committed to embracing the full spectrum of backgrounds, beliefs, abilities, and life experiences, knowing that this diversity strengthens us.

InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.