[Hiring] Client Success Manager @Wellbe Senior Medical

Role Description

The Client Success Manager is a client-facing member of the Partner Success and Business Development team. This individual helps ensure optimal client and member experience while developing and executing strategic account management plans. The Client Success Manager’s primary responsibility is to evaluate assigned partners’ business and operational needs, develop tailored account strategies, and advise company leadership and partner decision-makers on significant implementation, performance, and relationship issues. The role independently assesses alternative solutions, recommends priorities and actions, and leads cross-functional planning for assigned accounts.

Reporting to the Director of Account Management and working closely with the company’s Chief Growth Officer, we are seeking an experienced and professional individual to help drive partnership delivery efforts in account management. The ideal candidate will have a general understanding of value-based care models, experience working with health plans and healthcare organizations, and a proven track record demonstrating excellent project management, account management, and communication skills.

Qualifications

• 5+ years of account management, consulting, project management or marketing experience
• Bachelor’s Degree

Requirements

• Health plan experience, preferably working with Medicare Advantage plans
• Proven track record demonstrating excellent organization and project management skills
• Exceptional communication and interpersonal skills conducive to building client relationships
• Experience working in a fast-paced, collaborative team environment to achieve both quantitative and qualitative goals

Benefits

• Remote work environment
• Employment-based visa sponsorship is not offered
• Pre-employment drug screening required
• Background check required
• Equal Opportunity Employer
• Compliance with the Americans with Disabilities Act (ADA)
• At-will employment