[Hiring] Senior Technical Account Manager @Xsolla

Role Description

Xsolla Ads connects advertisers with players across Xsolla's games and commerce surfaces. Every dollar that moves through it depends on two kinds of integration working correctly: the oRTB connections to the DSPs and SSPs that buy and sell our inventory, and the MMP and event integrations that tell advertisers whether a player installed, registered, or made a purchase.

You'll be the technical owner of those integrations for our strategic partners. That means you're the person a DSP calls when their bid rate falls off a cliff, the person an MMP works with to get postbacks mapped correctly, and the person who tells an advertiser exactly why their dashboard and ours disagree. You'll work with Partnerships, Product, Engineering, and Data, and you'll bring what partners need back into the roadmap in a form engineers can act on.

Responsibilities

• oRTB integrations (supply and demand)
  • Own technical onboarding for DSPs and SSPs, from spec review and test traffic through to production.
  • Map bid requests and responses against oRTB 2.5/2.6, including partner-specific extensions, and catch mismatches before they cost money.
  • Set up and maintain seats, deal IDs, and floors, and keep ads.txt, app-ads.txt, sellers.json, and SupplyChain object data accurate.
  • Troubleshoot bid rate, win rate, timeouts, creative rejections, and revenue discrepancies down to root cause.
• MMP and event integrations
  • Run integrations with MMPs such as AppsFlyer, Adjust, and Singular, plus direct advertiser postback setups.
  • Configure install and in-app event postbacks: macros and parameter mapping, click IDs, event names and values, attribution windows, and postback authentication.
  • Work with advertisers to define which in-app events matter for their campaigns and confirm they fire correctly before launch.
  • Reconcile conversion discrepancies between Xsolla, MMPs, and advertisers, and explain the cause in plain terms.
• Strategic partner ownership
  • Be the technical point of contact on partner calls, and answer hard integration questions in real time.
  • Build integration plans and launch checklists, and stay close to partners through go-live.
  • Bring technical health and integration status into partner business reviews.
• Voice of the partner
  • Turn partner requests and defects into well-scoped tickets with reproduction steps, logs, and expected behavior.
  • Give Product and Engineering early feedback on specs, so integration problems get caught on paper.
  • Write and maintain partner-facing integration guides and internal runbooks.
• Data and reporting
  • Use SQL and logs to investigate discrepancies, monitor integration health, and spot problems before partners do.
  • Build simple dashboards and reports that show partner and integration performance.

What Your Week Looks Like

• A DSP's bid rate drops 40% overnight. You pull sample bid requests, find a field that changed format in the last release, and coordinate the fix with Engineering.
• An MMP reports 18% fewer purchase events than we do. You trace it to event-value mapping and a deduplication rule, then agree the fix with both sides.
• An SSP's sellers.json entry doesn't match our app-ads.txt, and buyers are filtering the inventory. You find the mismatch and get both files corrected.
• A new advertiser wants to pay on day-7 retention. You work out which in-app events their MMP can send, map them, and test the postbacks end to end before the campaign goes live.
• You notice three partners hitting the same integration problem, and you write it up for Product with a proposed fix.

Qualifications

• 5–8 years in ad tech in a technical account management, solutions engineering, integration engineering, or partner support role.
• Fluent in oRTB. You can read a bid request and response, explain what each object does, and spot what's wrong.
• Hands-on experience setting up MMP integrations and debugging install and in-app event postbacks with at least one major MMP.
• Working knowledge of the supply chain transparency stack: ads.txt, app-ads.txt, sellers.json, and SupplyChain object.
• Strong with REST APIs, JSON, webhooks, and server logs. Comfortable writing SQL to answer your own questions.
• Experience as the technical owner for strategic partners such as DSPs, SSPs, MMPs, ad networks, or large advertisers.
• Clear communication with both engineers and non-technical partners, and calm under pressure when revenue is on the line.
• Ownership: you take a problem through to resolution rather than logging it and handing it off.
• Based in North America and able to work across North American time zones.

Nice to Have

• Hands-on experience with Prebid: Prebid.js, Prebid Server, or Prebid Mobile.
• Familiarity with the Ad Context Protocol (AdCP) or other agent-to-agent advertising standards.
• A track record of using Claude or other AI tools to get more done: writing integration test scripts, analyzing logs, drafting partner docs, or automating repeat work. Come ready to show us a real example.
• Experience in mobile gaming, app monetization, rewarded ads, or offerwalls.
• Familiarity with privacy-safe measurement such as SKAdNetwork and Privacy Sandbox.

How Success is Measured

• New partners go from signed to live on schedule, without integration surprises in production.
• Discrepancies get explained and closed, not left open as a standing argument.
• Partners come to you first and resolve issues with you rather than escalating around you.
• Engineering receives well-scoped tickets and spends less time on back-and-forth.
• We catch integration health problems before partners report them.

Benefits

• 100% company-paid medical, dental, and vision plans.
• Unlimited Flexible Time Off.
• A personalized career roadmap for each employee.
• Investment in professional development through training and educational opportunities.
• A supportive environment prioritizing the physical, mental, and emotional well-being of employees and their families.