[Hiring] Staff Technical Account Manager @Vasion

Role Description

Vasion is looking for a Staff Technical Account Manager to set how technical account management is practiced across our Federal customers. You will be the senior technical authority after the sale for civilian, defense, and other regulated government accounts, where the architecture, the compliance boundary, and the mission stakes all raise the bar. We modernize how organizations handle documents, print, and content workflows, replacing fragmented legacy tools with a single, secure platform. In Federal, that means doing it inside authorization boundaries, restricted networks, and change windows that leave little room for surprises.

This is a practice-level role. You will not only run a book of strategic accounts. You will define the standards, planning method, and reusable assets the rest of the team uses to do strong work on Federal accounts.

Qualifications

• Senior-level post-sales experience and the clearance to work Federal accounts
• Active or previously held U.S. government security clearance
• 8-10+ years in technical account management, post-sales engineering, or senior technical support for SaaS or enterprise software, including significant time supporting Federal or other regulated customers
• Track record leading the technical response on high-consequence escalations spanning several products or teams
• Demonstrated experience mentoring other technical staff and setting standards or reusable assets that others adopted
• Strong writing and presentation skills, including to executive audiences
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience
• English language proficiency; additional language skills valued

Requirements

• Proven ability to lead a practice or a program, not just a book, including standards, playbooks, review, and teaching
• Authoritative expertise in cloud and hybrid architecture, and in restricted, segmented, and air-gapped environments and large device fleets
• Strong grasp of DNS, proxies, firewalls, LDAP and SSO, and Federal authentication patterns including CAC/PIV smart card
• Working knowledge of FedRAMP, DoD Cloud Computing SRG Impact Levels (IL4/IL5/IL6), NIST 800-53 and 800-171, FIPS-validated cryptography, STIG hardening, vulnerability and continuous monitoring, and the ATO process as customers experience it
• Domain expertise in Print, Workflow, and Output Automation in cloud and hybrid environments
• Diagramming; bash and/or PowerShell; SQL; RESTful APIs; Jira; AI-assisted workflows
• Clear, calm technical communication with customer technical executives, program managers, and security officers, especially when the answer is unwelcome

Benefits

• Flexible work environment
• Discretionary Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company match and immediate vesting
• Mental health & coaching support
• Financial wellness education
• Company-contributed HSA
• On-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.