[Hiring] Senior Technical Account Manager @Incode Technologies

Role Description

As a Strategic Technical Account Manager for Tier 1 Financial Services, you own the most complex, highest-stakes technical relationships in the company. Your accounts are global institutions — major banks, card networks, and fraud organizations — operating in regulated environments where identity verification failures have direct financial, legal, and reputational consequences. You operate as Incode's technical authority at the executive level.

• Serve as Incode's primary technical authority, dedicated to one or more Tier 1 FinServ accounts.
• Own the technical account relationship end-to-end: architecture reviews, roadmap alignment, risk posture, and long-term platform strategy.
• Maintain deep working knowledge of customer integration architectures.
• Conduct formal architecture reviews and production readiness assessments for new deployments and major changes.
• Own formal change and release management for your accounts.
• Operate fluently in regulated environments: SOC 2, PCI DSS, GDPR, CCPA, PIPEDA.
• Synthesize patterns across your accounts into specific, actionable product feedback.
• Build AI-assisted workflows for operational overhead.

Qualifications

• 5+ years in a technical customer-facing role with demonstrated ownership of Tier 1 enterprise accounts.
• Full-stack integration fluency: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing.
• AWS architecture experience — multi-region deployment, availability zones, and the operational implications of architectural decisions.
• Data analysis and reporting fluency.
• Scripting and automation proficiency (Python, Bash, or equivalent).
• Direct experience working with Tier 1 financial services institutions in a technical capacity.
• Working knowledge of at least two of: SOC 2, PCI DSS, GDPR/CCPA, PIPEDA.
• Experience interfacing with security and compliance stakeholders in a technical vendor role.

Requirements

• Experience with identity verification, fraud prevention, biometrics, or related security products.
• Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security.
• Experience at a high-growth SaaS company scaling through a hypergrowth phase.

Benefits

• Flexible Working Hours & Workplace
• Open Vacation Policy

Company Description

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

• Series B unicorn ($1.25 B valuation) rewriting how the world proves identity.
• AI-powered platform used by leading banks, fintechs, marketplaces, and governments.
• Customers include Citi, AirBnB, Block, Chime, Sixt, and TikTok.
• Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification.