[Hiring] Senior Technical Account Manager @Airbyte

Role Description

As an Airbyte Senior Technical Account Manager, you will have a unique opportunity to elevate your career and make an immediate impact in the rapidly growing data infrastructure sector. In this role, you will play a pivotal part in helping customers implement and adopt our products while serving as their advocate within the company. This includes collaborating with Go-to-Market (GTM), Product, and Engineering teams to refine and enhance the onboarding, implementation, and growth experiences for enterprise customers. You will also work closely with cross-functional teams to support both sales and post-sales efforts, driving improved qualification, faster deal cycles, and higher levels of customer satisfaction and retention.

What You’ll Do

• Technical Implementation
  • Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best practices.
  • Guide customers throughout their customer journey by leveraging your technical expertise and stepping in with hands-on support when needed.
  • Deep Kubernetes expertise, including hands-on troubleshooting of workloads, pods, networking, storage, and resource management in production.
  • Deep understanding of database technologies, including SQL, CDC (Change Data Capture), database replication, and data synchronization concepts, with the ability to troubleshoot complex data movement issues.
  • Strong knowledge of REST APIs, including HTTP methods, authentication (OAuth, API keys, JWT), webhooks, and JSON, with the ability to troubleshoot complex integration issues.
  • Advise customers on integrating LLM-based tooling into their existing data infrastructure alongside Airbyte connectors.
• Client Engagement
  • Work directly with clients’ technical teams to understand their needs and tailor solutions accordingly.
  • Managing technical success by collaborating with Airbyte’s technical support, Product, and Engineering teams to address issues and deliver new features.
  • Help clients evaluate and adopt AI agent frameworks to build autonomous data agents that leverage Airbyte as a data source.
• Cross-Department Collaboration
  • Collaborate with Sales to identify and drive potential growth opportunities with customers.
  • Act as the internal source of truth for customer technical requirements, expectations, and needed functionalities.
  • Partner with Product and Engineering teams to surface customer needs, influencing the roadmap.
• Advocacy and Evangelism
  • Demonstrate the use and best practices of Airbyte’s offering to clients and at industry events.
  • Serve as a brand ambassador promoting the organization’s mission and fostering relationships with key stakeholders.
  • Evangelize best practices for building AI-ready data stacks.
  • Create and deliver technical content (blog posts, demos, conference talks) showcasing how Airbyte enables modern AI architectures.

Qualifications

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role.
• Deep, hands-on Kubernetes experience in production environments.
• 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields.
• Hands-on experience with one or more AI frameworks.
• Exposure to AI agent frameworks and prompt engineering best practices is a strong plus.
• Proven track record of supporting products that directly impact business productivity.
• Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success.
• Strong interpersonal and presentation skills.

Location

• Remote from New York City, supporting East Coast Timezone.

Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually.
• 16 weeks fully paid parental leave for all parents.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan.
• Professional development budget, conference sponsorship, and book reimbursement.
• Commuter benefits and monthly internet reimbursement.
• Breakfast and lunch in our San Francisco office.
• A collaborative, in-person culture focused on learning, growth, and impact.