[Hiring] Senior Technical Account Manager @Stellar Cyber

Role Description

As a Sr. TAM, you will play a crucial role in fostering strong relationships with our valued clients, guiding them through the implementation, optimization, and ongoing support of our solutions. You will serve as the primary point of contact for technical inquiries, issue resolution, and proactive engagement, ensuring our clients receive exceptional service and achieve maximum value from our products.

• Serve as the main technical liaison for Stellar Cyber’s assigned clients, building and maintaining strong relationships.
• Collaborate with sales, support, and engineering teams to understand client needs and tailor solutions to meet specific requirements.
• Conduct in-depth technical assessments of clients’ cybersecurity environments, identifying opportunities for improvement and recommending best practices.
• Lead the implementation process, including solution configuration, integration, and testing, ensuring a seamless deployment experience.
• Provide ongoing technical guidance, advice, and training to clients, assisting them in optimizing their use of our cybersecurity solutions.
• Proactively monitor clients’ systems for performance issues, security vulnerabilities and emerging threats and take appropriate actions to address any concerns.
• Act as a point of escalation for complex technical issues, working closely with internal teams to ensure timely resolution and customer satisfaction.
• Collaborate with clients to develop and execute long-term cybersecurity strategies, aligning their goals with our products’ capabilities.
• Stay up to date with industry trends, emerging threats, and new technologies, sharing insights and knowledge with both clients and internal teams.
• Contribute to the development of technical documentation, knowledge base articles and training materials.
• Travel to client sites as needed to provide on-site support, training, and relationship building activities.

Qualifications

• Bachelor’s degree in computer science or related field.
• Industry Certifications preferred (e.g., CISSP, CISM, CISA).
• Proven experience in technical account management, cybersecurity consulting or related roles.
• Strong understanding of cybersecurity concepts, including network security, endpoint protection, threat detection, and incident response.
• Proficiency in configuring and troubleshooting cybersecurity solutions, such as firewalls, intrusion detection/prevention systems, SIEM, and anti-malware tools.
• Excellent communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences.
• Strong problem-solving and analytical abilities, with a track record of effectively resolving technical issues.
• Self-motivated and proactive mindset, with the ability to work independently and collaboratively in a fast-paced environment.
• Willing to travel when necessary.