[Hiring] Senior Technical Account Manager @Airship

Role Description

You’ll be a trusted technical advisor and advocate for some of Airship’s largest and most complex enterprise clients. With deep knowledge of our platform and the digital marketing landscape, you’ll guide clients through advanced integrations, provide strategic insights, and help them get the most out of Airship’s technology. You’re a natural problem-solver who thrives on complex challenges, enjoys mentoring others, and knows how to communicate technical concepts to any audience, from developers to the C-suite.

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience
• Contribute to the development and implementation of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve

Qualifications

• 7+ years of technical, client-facing experience working with enterprise accounts
• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language
• Strong knowledge of APIs and complex system integrations
• Familiarity with Linux and/or Mac OS X command line
• Comfort working with iOS and Android mobile platforms and their development tools
• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments
• A track record of success mentoring and supporting team members
• Proven ability to build relationships with a wide range of stakeholders, including marketers, technical architects, and executive leadership
• Excellent written and verbal communication skills, with the ability to present complex technical topics to diverse audiences

Requirements

• Proficiency in Spanish, and/or Portuguese (written and spoken)
• Experience with digital wallet platforms like Apple Wallet or Google Wallet
• Advanced knowledge of email and SMS compliance and configuration
• Relevant industry certifications

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!