[Hiring] Senior Technical Account Manager @1Password

Role Description

As a Senior Technical Account Manager, you’ll guide customers through the technical side of their post-sale journey with 1Password—from implementation and integration through adoption, expansion, and renewal. You’ll serve as a trusted advisor on identity, access management, device trust, and Software as a Service (SaaS) security while helping customers achieve measurable value from their investment.

You’ll work closely with Customer Success Managers, Implementation and Onboarding, Product, Support, and Enablement teams. Reporting to the Senior Director of Implementation, this role is remote within Canada or the United States and may include occasional travel for team onboarding, customer meetings, industry events, and department gatherings.

Qualifications

• At least four years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, or Implementation Consultant, within a SaaS or security-focused Business-to-Business (B2B) environment.
• Experience leading technical onboarding and implementation conversations with both technical and business stakeholders.
• Strong communication, storytelling, and demonstration skills, with the ability to explain complex technical concepts clearly.
• Experience using proactive technical engagement to support customer adoption, expansion, or renewal.
• Working knowledge of modern security frameworks and identity protocols, including Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Security Assertion Markup Language (SAML), and Open Authorization (OAuth), as well as compliance standards such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).
• Ability to work independently in a remote-first environment and collaborate effectively across teams.
• Experience troubleshooting technical issues, managing dependencies, and maintaining customer confidence when the immediate answer is not known.

Requirements

• Familiarity with artificial intelligence (AI) technologies and the ability to discuss how evolving technology may affect customer needs and product roadmaps.
• Experience with 1Password or other password managers, SaaS lifecycle management, Mobile Device Management (MDM), device posture tools, application programming interfaces (APIs), webhooks, integrations, or public cloud platforms.
• Experience mentoring peers, improving enablement, or scaling customer lifecycle processes.

Benefits

• USA-based roles: Annual base salary between $124,000 USD and $180,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k, and many others), generous paid time off, an equity grant, and participation in incentive programs.
• Canada-based roles: Annual base salary between $113,000 CAD and $164,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP, and many others), generous paid time off, an equity grant, and participation in incentive programs.
• Health and wellbeing: Maternity and parental leave top-up programs, competitive health benefits, generous PTO policy.
• Growth and future: RSU program for most employees, retirement matching program, free 1Password account.
• Community: Paid volunteer days, peer-to-peer recognition through Bonusly, remote-first work environment.