[Hiring] Senior Technical Account Manager @Docker

Role Description

As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers. You will accelerate customer outcomes, ensure their success with the Docker platform, and architect their long-term transformation strategies in partnership with their leadership. You'll be a Docker expert who shapes the future of their technical success and who translates their business goals into impactful, long-term technical success plans.

• Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
• Act as the voice of the customer for the product and engineering teams, synthesising and prioritising feedback from multiple accounts to directly influence the Docker product roadmap.
• Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
• Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
• Architect and execute complex adoption plans that address critical technical and business challenges.
• Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.

Qualifications

• 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer or DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
• Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
• Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
• Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
• Bonus: Experience building or contributing to a formal TAM program.

Requirements

• First 30 Days:
• Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks.
• Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.
• Meet your portfolio of customers and understand their environments, goals, and success metrics.
• Build relationships with internal partners including Support, Product, and Sales.
• Review existing customer documentation and success plans to identify initial opportunities for impact.
• First 90 Days:
• Take ownership of a customer portfolio and begin leading account engagements.
• Conduct your first technical or executive business reviews with guidance from your manager.
• Establish a cadence of customer check-ins, documenting key success milestones and adoption progress.
• Identify at least one process or content improvement that can scale customer engagement or reduce friction.
• Contribute to cross-functional discussions that connect customer insights with product feedback.
• One-year Outlook:
• Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.
• Build executive relationships and serve as the customer’s voice within Docker.
• Contribute to building the broader TAM engagement model through shared best practices and enablement resources.
• Demonstrate impact through increased customer value realization, renewal success, and platform expansion.
• Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.

Benefits

• Freedom & flexibility; fit your work around your life.
• Designated quarterly Whaleness Days plus end of year Whaleness break.
• Home office setup; we want you comfortable while you work.
• 16 weeks of paid Parental leave (after 6 months of employment).
• Technology stipend equivalent to $100 USD net/month.
• PTO plan that encourages you to take time to do the things you enjoy.
• Training stipend for conferences, courses, and classes.
• Equity; we are a growing start-up and want all employees to have a share in the success of the company.
• Docker Swag.
• Medical benefits, retirement, and holidays vary by country.
• Remote-first culture, with offices in Seattle and Paris.