[Hiring] Senior Strategic Account Manager @Benchmark Inc

Role Description

The Senior Strategic Account Manager owns the strategic growth, health, and long-term success of an assigned portfolio of national accounts. This role is accountable for understanding each client's business, identifying future opportunities before the client does, mobilizing Benchmark's internal resources, and driving profitable growth through strategic planning and execution.

Qualifications

• Humble: Quick to point out contributions of others, supports healthy conflict, and fosters trust.
• Hungry: Self-motivated, goes above and beyond to achieve team goals, and encourages continuous improvement.
• People Smart: Strong interpersonal skills, trustworthy, and has good judgment around group dynamics.
• Balanced: Smart, organized, process-oriented, and strategic.
• Self-Aware: Handles problems proactively with good judgment and humility.
• Disciplined: Firmly rooted in core values and does the right thing.
• Goal-Oriented: Focuses on personal and team goals.
• Confident: Strong, logical, and calm under pressure.
• Lifelong Learner: Always looking to do more, learn more, and grow.

Requirements

• Account Management and Relationship Building:
  • Build executive-level relationships positioning Benchmark as a trusted advisor.
  • Lead business conversations around capital planning, risk management, asset strategy, and long-term planning.
  • Create opportunities to influence client decisions before projects are formally identified.
  • Build trust and influence with clients through transparent, respectful, and collaborative communication.
• Account Development and Growth:
  • Anticipate client needs by analyzing accounts to identify growth opportunities.
  • Collaborate with cross-functional teams to develop customized strategies for client growth.
  • Manage a book of business with a specified revenue target.
  • Actively participate in industry events and seminars.
  • Continuously seek to improve processes, workflows, and tools.
• Business Ownership:
  • Own the business performance of assigned strategic accounts.
  • Know the sales, revenue, profitability, pipeline, strategic opportunities, risks, and client health of every assigned account.
  • Develop strategies to grow sales while protecting existing business.
  • Take ownership of problems by coordinating internal resources.
  • Operate with the mindset that your accounts are your business.
• Client Success and Retention:
  • Conduct regular business reviews to track performance and ensure client satisfaction.
  • Seek feedback to enhance services and exceed client expectations.
• Internal Leadership:
  • Lead cross-functional account teams to deliver exceptional client experiences.
  • Align teams around account priorities.
  • Remove obstacles and drive accountability across departments.
  • Ensure everyone supporting the client understands priorities and next steps.
• Sales Planning:
  • Develop comprehensive strategic account plans for key clients.
  • Identify executive relationships, buying influences, and expansion opportunities.
  • Ensure strategic account plans result in measurable client actions and business growth.
  • Regularly assess and adjust the sales approach to meet revenue goals.
• Collaboration and Communication:
  • Work closely with internal teams to align resources and support client objectives.
  • Provide regular updates and reports on account activities and growth opportunities.
• Administration and CRM:
  • Maintain accurate client records and activity in the CRM system.
  • Provide management with timely reports on forecasts and pipeline status.
• Key Relationships:
  • Reports directly to the Senior Director of Sales & Marketing.
  • Works closely with Sales Leader, Project Coordinators, Client Managers, Consultants, Scheduling, and Finance.

Benefits

• Market-competitive salary plus performance-based incentive.
• Unmatched professional culture with a family feel.
• Opportunities for professional and personal growth.
• Full suite of benefits including:
  • Medical, dental, vision, life, AD&D, disability (short and long-term).
  • Supplemental insurances (accident and critical illness).
  • Employee assistance program.
  • Wellness reimbursement.
  • 401(k) with employer matching contributions.
  • Paid time off.