[Hiring] Senior Renewals Strategy & Retention Manager @Samsara

Role Description

As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day.

You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

Qualifications

• Bachelor’s degree from an accredited 4-year university.
• 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment.
• Prior experience in a sales or account management role (Enterprise or technical sales preferred).
• Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools.
• Exceptional written and oral communication skills.
• Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.

Requirements

• Deep experience working in fast-paced, "change-heavy" environments.
• The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT).
• Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management).
• Ability to create or translate learning content into French or Spanish.
• Natural ability to mentor renewal professionals in both one-on-one and group settings.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.