[Hiring] Senior Manager, Renewals @1Password

Role Description

The Renewals team protects and grows 1Password's recurring revenue by helping customers realize ongoing value and make confident decisions about their subscriptions. As Senior Manager, Renewals, you'll lead the global renewals function, owning the operating model, team performance, and renewal outcomes that support retention and expansion.

• Lead renewal managers across regions.
• Establish standards and systems for predictable renewal motions.
• Partner with senior leaders across Go To Market (GTM) to resolve risk and capture growth opportunities.

This role reports to the Senior Director, Customer Success.

Qualifications

• Lead renewals, customer success, account management, or a related post-sale function in Business-to-Business (B2B) SaaS, with a demonstrated record of owning retention outcomes.
• Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads.
• Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments.
• Apply strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics such as gross retention rate, net retention rate, churn, renewal rate, and expansion.
• Use Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance.
• Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance, Legal, Support, Solutions Engineering, and Product.
• Bring experience in cybersecurity, identity security, or identity and access management; experience as a 1Password user or practitioner is a plus.

Requirements

• Lead, develop, and scale a high-performing renewals team across regions and experience levels.
• Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities.
• Establish clear standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management.
• Coach managers and team members through deal reviews, call debriefs, calibration, and development plans.
• Partner with senior leaders to resolve complex renewal situations and embed learnings into the broader operating model.
• Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs that increase team capacity and create repeatable outcomes.
• Provide clear, commercially disciplined insight into renewal performance, risk, expansion opportunities, and strategic priorities.

Benefits

• USA-based roles: Annual base salary between $139,000 USD and $202,000 USD, commission-eligible, immediate participation in benefits program (health, dental, 401k, etc.), generous paid time off, equity grant, and participation in incentive programs.
• Canada-based roles: Annual base salary between $137,000 CAD and $199,000 CAD, commission-eligible, immediate participation in benefits program (health, dental, RRSP, etc.), generous paid time off, equity grant, and participation in incentive programs.
• Health and wellbeing: Maternity and parental leave top-up programs, competitive health benefits, generous PTO policy.
• Growth and future: RSU program for most employees, retirement matching program, free 1Password account.
• Community: Paid volunteer days, peer-to-peer recognition through Bonusly, remote-first work environment.