[Hiring] Senior Manager, Client/Partner Success and Operations @Strayer Education, Inc.

Role Description

The Sr. Manager, Partner Operations will unify and lead three teams that sit at the center of how WFE acquires, activates, and delivers value to employer clients: Implementation, Platform Operations, and Solutions Consulting. This role is responsible for the client partner lifecycle — from configuring and launching new employer clients, to managing ongoing platform health and client experience, to providing technical consulting that turns client requirements into scalable solutions. These three functions are deeply interdependent, and this role exists to ensure they operate as one coherent system with a consistent focus on client value realization.

This is a builder's role. The Sr. Manager, Partner Operations will define how these teams work together, set standards for client-facing excellence, and build the operational infrastructure — including SOPs, KPIs, and SLAs in partnership with the Ops Excellence function — that supports WFE's growth without proportional headcount growth.

Qualifications

• 8+ years of relevant experience in operations, client success, implementation, or technical account management roles.
• 4+ years of leadership experience with at least 2+ years of experience managing managers or leading multiple teams.
• Experience in a SaaS platform or benefits administration environment strongly preferred.
• Track record of building or scaling operational functions, including developing playbooks, SOPs, and team structures.
• Experience working cross-functionally with Product, Engineering, Sales, and Finance.
• Demonstrated ability to lead teams through change and ambiguity.

Requirements

• Ability to lead multiple teams simultaneously, each with distinct functional expertise, and align them toward shared outcomes.
• Strong operational mindset — comfortable building processes, setting standards, and holding teams accountable to them.
• Technical aptitude sufficient to understand platform configurations, integration protocols, and data exchange standards.
• Ability to navigate complex cross-functional relationships and influence without direct authority.
• Strong communication skills, with the ability to translate technical concepts for business audiences and business requirements for technical teams.
• Data-driven approach to performance management — comfortable defining metrics, tracking trends, and using data to prioritize work.

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week.
• Medical, dental, vision, life and disability plans.
• Well-being incentives, parental leave, paid time off, certain paid holidays.
• Tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance.
• Entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.

Company Description

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all.

The expected salary range for this position is $119,300.00 - $178,900.00.