[Hiring] Manager of Partner Success @Motorola Solutions

Role Description

The Manager of Partner Success Specialists is responsible for leading, developing, and executing strategy for the Partner Success Specialist team in North America. This position oversees the team's operational rhythm, performance metrics, partner enablement initiatives, and cross-functional alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.

• Team Leadership & Talent Management
  • Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists.
  • Manage recruitment, onboarding, professional development, and performance management.
  • Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.
• Operational Support & Frictionless Execution
  • Quote & Pricing Guidance: Provide strategic support on complex quoting and special pricing requests, driving partners toward self-service tool adoption.
  • Order Management & Fulfillment: Oversee end-to-end purchase order validation, order tracking, and RMA escalation processes to eliminate supply chain bottlenecks.
  • Case Queue & SLA Governance: Maintain and manage the Partner Success email case queue to ensure inbound partner inquiries are resolved within established SLAs (e.g., 72 hours).
• Operational Excellence & Process Management
  • Maintain accountability for CRM (Salesforce) data integrity, activity logging accuracy, and pipeline reporting.
  • Manage queue coverage and operational workflows to maintain high responsiveness to partners and field sales teams.
• Cross-Functional Collaboration
  • Identify process bottlenecks and collaborate with operations leadership to continuously optimize partner tools, portal capabilities, and internal workflows.

Qualifications

• Proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.
• Strong understanding of two-tier distribution models, partner enablement programs, and channel partner ecosystems.
• High proficiency in CRM software (Salesforce) and partner portal administrative tools.
• Excellent communication, analytical, coaching, and strategic execution skills.
• Bachelor’s degree in Business, Marketing, or equivalent practical experience.
• Ability to travel up to 25%.

Requirements

• Bachelor's Degree AND 7+ years of proven leadership or management experience within inside sales, channel management, or technology sales or channel operations.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)
• Travel Requirements: 10-25%.
• Relocation Provided: None.
• Position Type: Experienced.
• Referral Payment Plan: No.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!