[Hiring] Senior Manager - Client Engagement @Loyalty Juggernaut, Inc

Role Description

Join our dynamic Customer Engagement team as a Senior Manager, Client Engagement, where you'll drive measurable business outcomes, accelerate client adoption of GRAVTY®, and strengthen strategic relationships across our Global Key Accounts.

The OPPORTUNITY: As Senior Manager of Client Engagement, you will take end-to-end ownership of client strategy, engagement, and governance, serving as a trusted advisor to enterprise customers. You will play a pivotal role in driving Net Revenue Retention (NRR), accelerating AI adoption, and maximizing Client Lifetime Value (CLTV) by ensuring our Enterprise customers realize the full value of the GRAVTY® platform while identifying opportunities for growth and innovation.

What will you DO:

• Client Leadership & Strategic Ownership:
  • Own and manage engagement for Strategic and Key accounts, ensuring program success and maximizing GRAVTY® adoption.
  • Act as a trusted advisor to senior client stakeholders, aligning their business objectives with GRAVTY®’s capabilities.
  • Develop and execute strategic account plans, ensuring alignment with LJI’s Client Engagement OKRs.
  • Drive governance, executive alignment, and client advocacy, ensuring long-term partnerships.
• Governance & Execution Excellence:
  • Oversee governance models to ensure all client requests, programme roadmaps, and deliverables remain on track.
  • Work cross-functionally with Client Delivery, Product, and Sales to ensure seamless execution.
  • Monitor performance metrics such as resource allocation, contract adherence, and project velocity.
• Innovation & Transformation:
  • Drive AI and product expansion, positioning GRAVTY® as an essential platform for client success.
  • Identify and address gaps in client engagement strategies, ensuring a proactive approach to risk and opportunity.
  • Influence the product roadmap based on client insights and market trends.

Qualifications

• 8+ years in Client Engagement, Account Management, or Client Services, ideally within loyalty, SaaS, or technology-driven industries.
• A strong track record of managing enterprise accounts, driving growth, and achieving measurable success.
• Proven ability to align client needs with commercial objectives, driving NRR, CLTV growth, and AI adoption.
• Experience managing C-level and senior stakeholders, with strong influencing skills.
• Experience or familiarity with project management methodologies such as Agile, SAFe, and SCRUM.
• A confident and articulate communicator who can build trust and credibility with both mid-level and senior stakeholders within client organisations.
• Strong ability to manage complex client relationships, ensuring alignment between LJI’s solutions and client business objectives.
• Adept at navigating cross-functional discussions, collaborating with internal teams such as Client Delivery, Product, and Engineering to ensure seamless execution.
• Proactive in identifying potential risks or concerns, ensuring that issues are addressed before they escalate.
• A highly motivated, independent thinker who takes initiative and ownership of client engagements without needing constant direction.
• Comfortable working in a fast-moving, high-growth SaaS environment, balancing multiple priorities while maintaining strategic focus.
• Ability to assess challenges critically, offering practical, data-driven solutions that drive results for both the client and LJI.
• Proactively seeks out efficiencies and process improvements, ensuring that account management remains structured and effective.
• Resilient in managing client demands, internal challenges, and operational hurdles, ensuring that momentum is sustained across all client interactions.

Benefits

• Work with top-tier global brands, shaping their loyalty strategies and driving industry innovation.
• Lead high-impact client engagements in a fast-scaling, empowered work environment.
• Collaborate with world-class teams on cutting-edge AI and loyalty solutions.
• Make a real impact—this is not just account management; this is strategic leadership.