[Hiring] Senior Director, Client Strategy @Gummicube

Role Description

As Senior Director, Client Strategy, you’ll set the direction for Gummicube’s Client Strategy function over the next 12 months. You’ll lead client service and strategy for an assigned portfolio while strengthening the team’s capacity for future needs. You’ll partner with the Senior Director, Account & Client Services; both teams serve assigned accounts and share a focus on retention, client growth, and delivery.

What You'll Do

• Lead client onboarding for your portfolio, helping clients understand Gummicube’s technology, approach, and opportunities for growth.
• Build relationships with senior client stakeholders and guide account plans based on their goals and performance data.
• Direct app store research, strategy, and testing recommendations that help clients improve visibility and conversion.
• Help your team navigate app store submission requirements and technical or compliance-related questions - bring in the appropriate product, technical, compliance, or legal experts when needed.
• Oversee the quality and timeliness of client analyses, reports, performance updates, and other agreed deliverables.
• Support retention and lead growth planning for your accounts, including renewals, expanded services, and opportunities to introduce relevant Airship services.
• Develop accurate revenue, retention, renewal, and opportunity forecasts for your portfolio. Help shape proposals, pricing recommendations, and contract discussions within approved parameters.
• Work with Business Development, Account & Client Services, product, data, creative, marketing, and engineering teams on client solutions and handoffs.
• Lead, coach, and develop your team through clear goals, regular feedback, career development, and performance management.
• Track market and platform changes, share client insights with Gummicube’s leaders, and use approved AI-enabled tools responsibly under company policy.

Qualifications

• 8-10 years of experience in client strategy, account management, client services, digital marketing, or a related field.
• At least 4 years of experience leading and coaching teams.
• Experience setting a functional plan and turning it into clear goals, team capacity, and measurable results.
• A record of developing client strategies and account plans that improve outcomes, retention, or growth.
• Strong knowledge of mobile marketing and the ability to explain recommendations clearly to senior clients.
• Experience overseeing client work from onboarding through ongoing service and performance reporting.
• Commercial experience with renewals, proposals, pricing, forecasting, or account expansion.
• The ability to lead across functions, develop other leaders, and make sound decisions when priorities compete.

We'd Be Delighted If You Also Have

• Direct experience with App Store Optimization, app store analytics, conversion testing, or mobile user acquisition.
• Experience supporting complex app launches or working with app store submission guidelines.
• Experience leading work across account management, analytics, creative, or research teams.
• Familiarity with the App Store, Google Play, Apple Search Ads, or Google App campaigns.
• Experience supporting enterprise clients in an agency-style engagement or working with distributed teams.

Work Location & Travel Requirements

• Gummicube currently hires for this role within the United States. You must be based in an eligible Airship location. This is a fully remote position, with a preference for candidates who can work effectively with teams and clients in the Pacific time zone.
• This role requires up to 10% travel for client meetings, company events, industry conferences, or other business needs.

Compensation

• Compensation is determined by a variety of factors including market data, business needs, and geography.
• Base pay is part of your total compensation package and is dependent on multiple factors, including relevant skills, work experience, business priorities, market demands, and location.
• Starting Pay Range: $190,000-$205,000 USD per year.
• Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role.

Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents.
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off.
• Support for your overall wellbeing with mental health and wellness resources.
• Employer-subsidized life insurance as well as short-term and long-term disability.
• A digital-first work environment and a monthly stipend to support remote work.
• Mentorship and growth opportunities to build skills and accelerate professional development.
• And more!