[Hiring] Senior Director, Client Services @Impiricus

Role Description

We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health.

Responsibilities

• Strategic Client Leadership & Revenue Ownership:
  • Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health.
  • Develop and execute annual account growth plans aligned to client brand and portfolio strategies.
  • Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets.
  • Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI.
• Client Partnership:
  • Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success.
  • Cultivate strong client relationships acting as a trusted advisor in the space.
  • Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform.
  • Collaborate with client stakeholders and extended teams for project execution.
• Cross-function and Team Leadership:
  • Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture.
  • Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions.
  • Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity.
  • Escalate and resolve risks proactively to protect revenue and client satisfaction.

Qualifications

• Bachelor’s degree in a relevant field.
• 6+ years experience in Marketing and/or Consulting.
• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time.
• Experience leading and developing high-performing teams.
• Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies/agencies.
• Exceptional presentation skills and the ability to think quickly and problem solve.
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker.
• Proven ability to drive revenue growth through consultative selling and strategic expansion.
• Travel as much as 1x per quarter for team meetings.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge.
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan).
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance.
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way.
• Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months).
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• 401(k): Save for your future with tax advantages (and company match!).