[Hiring] Senior Director, Client Services @Kobie Marketing

Role Description

As Senior Director, Client Services for the Travel and Hospitality Vertical, you will steward some of our most significant client partnerships—ensuring that loyalty becomes a strategic driver of customer engagement, revenue growth, and enterprise value for both our clients and Kobie.

• Identify client opportunities, surface emerging risks, and elevate market trends that fuel program and enterprise growth.
• Engaged at the executive level, translate complex client environments and competitive signals into actionable strategies.
• Shape how we deliver value, create cross-client insights, and fuel long-term growth through loyalty.
• Blend strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management.
• Guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations.

Qualifications

• 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the travel and hospitality sector.
• Proven track record leading large, complex accounts and cultivating senior executive relationships.
• Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application.
• Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.
• Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction.
• Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.
• Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
• Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.
• Ability to travel up to 20% with peak periods up to 35%.

Requirements

• Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.
• Articulate how loyalty contributes to broader corporate strategy, supporting clients in achieving revenue, retention, and customer experience outcomes.
• Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.
• Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments.
• Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements.
• Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams.
• Demonstrate strong understanding of Kobie’s platform capabilities, integrations, and data ecosystem.
• Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy.
• Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight.
• Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement.

Benefits

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing your growth, development, and personal well-being.