[Hiring] Senior Deployment Strategist @TRM Labs

Role Description

At TRM Labs, our Deployment Strategy team sits on the front lines of customer success, turning blockchain intelligence into measurable outcomes for the crypto businesses, financial institutions, and fintechs that rely on TRM. As a Senior Deployment Strategist for the North America private sector, you will own a portfolio of strategic commercial accounts, validate what success means for each customer, and drive adoption, retention, and expansion as their trusted advisor.

The impact you will have:

• Own the success of TRM's most strategic North America private-sector accounts, using AI (e.g., Claude) to turn customer calls and account data into 30/60/90-day success plans you validate against a named OSM and Economic Buyer.
• Protect and grow private-sector revenue: defend GRR by getting ahead of churn, and surface and validate expansion opportunities as CSQLs with Account Directors to grow NRR.
• Cut QBR and executive-briefing prep from days to hours by using AI to draft briefs, decks, and follow-ups that you refine with your own judgment.
• Catch risk and opportunity early by using AI to triage customer-health and usage signals across your book daily.
• Make the whole team faster by building reusable AI prompts, templates, and workflows that other Deployment Strategists adopt.
• Serve as the Voice of the Customer, using AI to synthesize feedback from calls and tickets into structured input that shapes the Product and Engineering roadmap.

Qualifications

• 5+ years in crypto businesses, financial institutions, or fintechs (compliance, investigative, or customer-facing functions), with a habit of using AI tools to work faster.
• Hands-on financial crime, AML, sanctions, or investigations experience, and comfort applying AI to accelerate research and case work.
• A track record of owning senior stakeholder relationships and driving retention and expansion, supported by AI-assisted account planning and reporting.
• Fluency using AI tools (e.g., Claude) to accelerate research, drafting, and analysis, with sound judgment on when to trust vs verify output.
• Ability to build reusable AI-assisted workflows and templates that scale beyond yourself.
• Clear communication that distills complex technical and investigative concepts for audiences from analysts to senior executives.

Requirements

• Distributed, not distant: async-first collaboration with core overlap for North America hours.
• Weekly customer syncs and bi-weekly customer-health syncs.
• Regular pod calls and customer QBRs.
• Slack and written documentation are the primary communication tools.

Benefits

• The estimated base salary range for this role is $127,000-$145,000.
• This role may be eligible to participate in TRM’s equity plan.