[Hiring] Deployments Lead @Civic Roundtable

Role Description

As a Deployments Lead at Civic Roundtable, you will be the linchpin in fostering robust customer relationships and ensuring maximum usage of the Roundtable Platform. As a senior individual contributor, you'll work directly with public servants — emergency managers, election administrators, homelessness response teams, and other government leaders — helping them get measurable value from Roundtable as they serve their communities.

You’ll manage a portfolio of large enterprise accounts with complex multi-stakeholder deployments, leading each project through kick-off through implementation, launch, and renewal. You’ll be a strategic voice for the Deployments team: owning quarterly strategic goals, writing playbooks for new use cases, and identifying opportunities for growing our footprint within agencies.

The best candidate for this role is a seasoned, self-directed deployments lead who is equally comfortable presenting to an agency executive and troubleshooting a platform issue, who thrives in ambiguity and proactively identifies and sets up new processes, and who serves as a relentless advocate for both our customers and the Deployments team internally.

The Deployment Lead Role is fully remote with expectation to travel to client sites as needed. Role is open to all with preference of those in the Oregon or the Pacific Northwest.

Qualifications

• 5 years+ of experience in customer success, deployments, implementation, or a related field, preferably within the government and/or technology sector.
• A track record of owning a portfolio of high-value accounts, including managing renewals and turning around at-risk customers.
• Experience building relationships with and presenting to executive stakeholders.
• Strong communication skills: Excellent verbal and written communication skills, with the ability to convey complex concepts clearly to both technical and non-technical audiences.
• Technical aptitude: Comfort with software configuration and technical topics such as SSO, integrations, and data requests.
• Problem-solving skills: A keen ability to diagnose issues, think critically, and design creative solutions.
• Bonus: Prior experience working with or in government, civic tech, or mission-driven organizations.

Requirements

• Strategic and Customer-centric: You care deeply about customer outcomes and can connect day-to-day work to an agency’s bigger goals.
• A Trusted Advisor to Leaders: Confident building relationships with and presenting to senior government officials and executive sponsors.
• Calm Under Pressure: Skilled at navigating at-risk accounts, hard conversations, and competing priorities with steady judgment.
• Commercially Minded: You see renewal and expansion as the natural result of delivering real value, and you spot growth opportunities early.
• Proactive and Self-Driven: Eager to take initiative, bring structure to ambiguity, and drive projects and team goals forward independently.
• Process-oriented and Tech-forward: Excited to design new workflows and experiment with AI tools to make our deployments more efficient, scalable, and impactful.
• Mission-aligned: Energized by the idea of making government work better, and curious about how public-sector agencies operate.
• Self-starter: Comfortable setting own direction and handling ambiguity. Based on the west coast, bonus if located in Oregon or the Pacific Northwest.
• Open to travel (please expect 20% of time on the road).
• Fully comfortable working in a remote environment while maintaining flexible working hours to ensure seamless collaboration with our team and partners.

Benefits

• Competitive salary.
• Meaningful equity.
• Health benefits.
• Flexible work arrangements as part of our first 30 employees.