[Hiring] Senior Customer Solutions Manager @Amazon

Role Description

AWS is seeking a Sr. Customer Solutions Manager (CSM) to work with customers who invest in a large portfolio of diverse lines of autonomous businesses with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.

• Operate independently in dynamic and undefined situations, using high judgment and technical acumen to make decisions despite incomplete information and drive successful outcomes.
• Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping strategies that influence customer transformation initiatives.
• Drive execution at strategic and tactical levels - setting objectives, designing effective governance structures, negotiating resources and priorities, and ensuring long-term value realization.
• Translate complex technical and business requirements into transformative adoption strategies, ensuring technical solutions connect directly to measurable business outcomes.
• Perform architectural solution reviews and educate customers on solutions, services, and new features that better serve their needs.
• Drive real-time, hands-on customer demos, workshops, and immersion days, using emerging technology to accelerate value.
• Communicate effectively across all external organizational levels - from technical leads to business executives and C-suite - delivering clear, concise messages verbally and in writing that drive alignment.
• Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and reduce adoption friction across multiple engagements.
• Build technical and execution best practices that enhance team capabilities, and mentor team members on technical approaches.
• Provide actionable customer insights and feedback that inform AWS service improvements.
• Contribute to community technical expertise by publishing AWS blogs and delivering presentations at public forums.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Requirements

• AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.