[Hiring] Senior Customer Account Manager @Acquia

Role Description

Maintain account retention while providing exceptional customer service and developing client relationships.

• Identify and close new opportunities within existing customer base.
• Create and execute on a territory plan to drive customer retention and upsell opportunities.
• Coordinate with business users and procurement to ensure timely renewals.
• Update and maintain Sales database as appropriate.
• Generate trusted relationships with customers.
• Ability to manage multiple systems and administration at once.

Qualifications

• 1+ year experience interacting with customers and internal stakeholders.
• Strong leadership, teamwork, communication & cross-group collaboration skills.
• Must be able to proactively drive account retention with minimal oversight from management.
• Can explain/present solutions in the context of the business requirement.
• Can identify expansion opportunities when speaking to a customer.
• Incredibly detail oriented, ability to manage multiple/conflicting priorities.
• Ability to perform in a fast-paced environment.
• MS Office knowledge including Word, Excel, and PowerPoint.
• Experience with Salesforce.com and other CRM tools.

Requirements

• We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work.
• We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Benefits

• Competitive healthcare coverage.
• Wellness programs.
• Take it when you need it time off.
• Parental leave.
• Recognition programs.
• Much more!

Company Description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community.