[Hiring] Senior CP&D Manager @International Baccalaureate

Role Description

This role manages a portfolio of schools, groups, districts and/or school systems to strengthen partnerships, support high-quality IB implementation and enable sustainable growth. It ensures partners receive timely, coordinated support and that local insights and trends are shared back into IB to improve services and decision-making.

Responsibilities

• Account Management, Partnership Planning and Knowledge Sharing
  • Develop and deliver schools, groups, districts and/or school systems account management portfolio plan.
  • Build and maintain relationships with key stakeholders across the portfolio.
  • Maintain accurate account records (e.g., Salesforce) and share insights to improve partner support.
• Partnership Management with School/System Leadership
  • Build trusted relationships with leaders and represent IB in senior engagements.
  • Act as the main point of contact and help partners navigate governance and change.
  • Co-create partnership strategies with clear, mutual value for IB and local stakeholders.
• IB Programme Development and Quality Support
  • Provide proactive support across the programme lifecycle through 1:1 and 1: many engagement.
  • Use data and partner needs to connect schools with the right IB expertise, services and resources.
  • Support change and improvement initiatives and share themes with CP&D leadership.
• Authorization and Evaluation Services
  • Coordinate with service teams to ensure authorization and evaluation processes meet contextual school/school system needs and expectations.
  • Provide clear context and priorities for visits and follow-up actions.
  • Use outcomes and reports to shape ongoing support and portfolio planning.
• Retention and Risk Management
  • Identify retention and viability risks early and agree actions with partners and internal teams.
  • Lead issue resolution and service recovery, including complaints and low satisfaction feedback.
  • Manage attrition cases and apply policy consistently, using evidence and data.
• Growth and Opportunity Development
  • Identify and progress growth opportunities (e.g., new IB programmes and offerings, expanded cohorts).
  • Build stakeholder understanding to support sustainable growth and advocacy.
  • Connect partners to relevant IB offerings and networks (e.g., professional learning and consultancy).
• Localized Strategy, Stakeholder Insight and Delivery
  • Adapt portfolio and partnership plans to local strategy, policy and stakeholder context.
  • Share insight on trends, opportunities and risks, with recommended actions for CP&D leadership.

Qualifications

• Bachelor’s degree (Education, Business or similar); Master’s degree preferred.
• Experience in education leadership, school improvement and/or change management.
• Understanding of different school contexts (public, private and/or international) and how education systems operate.
• Experience managing partnerships or a portfolio of accounts, including retention, issue resolution and growth opportunities.
• Fluent in English; additional relevant local language skills are an advantage.
• Strong stakeholder management and facilitation skills, including engagement with senior leaders.
• Analytical skills to interpret data, identify trends and turn insight into actions.
• Project and portfolio planning skills; relevant accreditation is a plus.
• Clear written and verbal communication, including presenting and influencing.
• Comfort working across cultures and functions, with a collaborative approach.
• Proficient with MS Office tools; experience with Salesforce (or similar CRM) preferred.

Benefits

• Medical, Dental and Vision Coverage
• Voluntary Benefits, Pet Insurance, FSA, etc.
• Annual Leave, plus 14 Public holidays
• Retirement 401k Plan, 10% contribution
• Paid Parental Leave
• Life assurance 4x annual salary
• Employee Assistance Program
• Excellent continuous professional development
• Health and wellness schemes
• Flexible work arrangements
• Additional IB sponsored perks