[Hiring] Senior Client Success Specialist @Transcarent

Role Description

The Senior Client Success Specialist – 2nd.MD is responsible for independently managing a complex portfolio of strategic and enterprise client relationships within 2nd.MD's service line. This role serves as the strategic point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic consultation, and operational excellence. This individual will lead the full client lifecycle from onboarding through renewal while managing relationships with clients, health plans, and strategic partnerships to deliver exceptional customer experiences and business outcomes.

The Senior Client Success Specialist manages a sophisticated portfolio of strategic and enterprise 2nd.MD clients, serving as their trusted strategic advisor and primary advocate within 2nd.MD. This individual is responsible for driving client outcomes, optimizing program utilization, identifying growth opportunities, and maintaining high levels of client satisfaction and retention.

The role requires advanced business acumen, customer support skills, and the ability to work independently while managing complex relationships with clients, health plans, and strategic partnership organizations.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Communications, or related field
• 5-7 years of professional experience in client success, account management, or strategic relationship management
• Proven experience managing complex B2B relationships with contract values of $100K-$2M+
• Demonstrated track record of achieving retention and growth targets in senior client-facing roles
• Experience working with healthcare organizations, health plans, insurance carriers, or strategic partnerships
• Advanced analytical skills with experience interpreting complex data and creating strategic insights
• Expert proficiency with Microsoft Office suite and CRM systems (Salesforce preferred) along with advanced data analysis tools
• Strong verbal and written communications are essential to success in the role

Requirements

• Healthcare or benefits industry experience, particularly with medical consultation, second opinion, or clinical advisory services
• Experience managing multi-stakeholder relationships involving clients, health plans, and strategic partners
• Background in HR, benefits administration, employee health programs, or healthcare consulting
• Experience with enterprise-level contract negotiations and renewal processes
• MBA or advanced degree in Healthcare Administration, Business, or related field
• Project management certification or experience leading complex, multi-stakeholder implementations

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Company Description

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious.

More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

For more information, visit transcarent.com, and follow us on LinkedIn.