[Hiring] Senior Client Success Manager @#paid

Role Description

As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management.

• Lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients.
• Ensure campaigns align with client objectives and collaborate with Client Partners on account renewal and growth.
• Partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes.

Key Responsibilities

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity.
• Daily tasks include:
  • Running program kick-off calls
  • Finalizing program briefs
  • Building creator rosters
  • Contracting creators
  • Scheduling content creation and posts
  • Tracking performance
  • Leading post-campaign reviews
• Build and maintain strong relationships across multiple client stakeholders and departments.
• Identify, qualify, and pursue upsell and expansion opportunities with existing clients.
• Own and drive client happiness through fast response times and professionalism.
• Understand and consult on internal client processes, pain points, and bottlenecks.
• Manage multiple programs simultaneously with varying workload and complexity.
• Proactively identify process inefficiencies and knowledge gaps.
• Partner closely with cross-functional internal stakeholders for timely delivery and feedback resolution.
• Collaborate with Sales on customer growth and expansion.
• Maintain accurate records in Salesforce and other internal systems.

To be successful, you'll need to

• Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives.
• Develop and present data-driven recommendations to support account growth and retention.
• Address client concerns proactively, leveraging data and internal experts as needed.
• Seamlessly manage creator relationships and campaigns to deliver operational excellence.
• Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics.
• Be flexible and available for in-person meetings as needed.

About you

• You’re client-obsessed and driven to go above and beyond to keep clients happy.
• You create meaningful relationships and deeply understand client campaign goals.
• You’re confident in communicating with senior stakeholders.
• You bring a commercial mindset, balancing execution with long-term account growth.
• You’re detail-oriented, organized, and thrive in managing multiple complex accounts.
• You’re data-driven, using insights to tell compelling stories.
• You’re a strong collaborator who shares learnings and best practices.
• You have a growth mindset and seek feedback for self-improvement.
• You have experience in digital and creator marketing.
• You have at least 5 years of experience in a client-facing role.
• You’ve owned commercial targets such as revenue retention or account growth goals.
• Experience with enterprise-level clients in agency or creator tech is preferred.

Benefits

• Flexible vacation policy
• Competitive vision, dental, and health benefits
• Team offsites and working hubs
• Social events, even remotely
• L&D budgets and RRSP/401K Matching Programs
• Transparent and fair compensation framework

Equal Employment Opportunity

#paid is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.