[Hiring] Senior Client Partner @YLD

Role Description

YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we’re looking for a Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans.

It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor.

Working in partnership with our senior leadership team and reporting to our Head of Client Services, you’ll provide passionate, committed leadership and direction to the business. You’ll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed.

Your day-to-day responsibilities will look like this:

• Running our clients engagements throughout their entire lifecycle.
• Working closely with our clients to build long-term partnerships and establish trust with key stakeholders.
• Running regular account assessments (weekly, monthly, quarterly) with the client.
• Owning and managing profitability and performance across engagements.
• Driving the perception of our work within the client organisation.
• Working with our internal People & Operations team to manage staffing for the engagement.
• Working quickly, effectively and collaboratively when dealing with any people matters.

Qualifications

• Proven success of having worked in a similar role, preferably within a software development consultancy.
• Strong consulting and stakeholder management experience.
• A wide knowledge of all aspects of large-scale software delivery in complex environments.
• Experience working in complex organisations and multi-supplier environments is an advantage.
• Excellent relationship-building skills.
• A pragmatic and strategic approach to engagement management.
• Excellent communication skills.
• An awareness of when to escalate issues.
• Strong financial skills and commercial awareness.

Requirements

• Self-motivated, proactive and always looking for ways to improve and develop yourself.
• Detail oriented.
• Pragmatic, using problem-solving skills to balance innovation with practical choices.
• Used to working in a team-oriented, collaborative environment.
• Analytical and problem-solving.
• A believer in diversity and fairness.

Benefits

• Company Private Health care.
• Enhanced fully paid maternity and paternity leave for up to 6 months.
• Company’s Pension Scheme.
• 25 days annual holiday (excluding Public Holidays).
• £2000 annual allowance for Training/Conferences.
• £300 annual allowance for additional hardware.
• Mental Health support through access to Oli app.
• Meditation/Sleep support through access to a Headspace or Calm app subscription.
• AI support: your own Claude licence to help with writing, research, coding and everyday tasks.
• Bonus (depending on Company performance and results).
• Company laptop.
• Employee referral schemes.

Company Description

Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto.