[Hiring] Senior Client Director @Tealium

Role Description

Tealium is seeking a results-oriented Client Director to serve as the commercial owner and strategic partner for a portfolio of high-value customer accounts. In this role, you will champion customer success by driving retention, accelerating product adoption, and identifying strategic opportunities for revenue expansion. By taking full ownership of account growth and leveraging data-driven decision making, you will align customer business objectives with Tealium’s enterprise data solutions, directly advancing our market leadership and revenue goals.

Your day-to-day responsibilities will include:

• Act as a trusted advisor across a portfolio of Tealium customers, driving incremental value, retaining and expanding the customer use of Tealium’s products and services.
• Orchestrate seamless cross-functional alignment among Implementation Engineers, Solution Consulting, Support, Product, and Marketing teams to deliver unified customer experiences and speed time-to-value.
• Utilize AI-enabled analytics tools and health signals to identify usage gaps, mitigate commercial risks, and proactively optimize renewal pipelines.
• Establish and cultivate multi-threaded relationships with decision-makers and key influencers to deeply embed Tealium into core business workflows.
• Formulate and present value-driven expansion proposals that directly map customer business objectives to advanced platform capabilities and measurable ROI.
• Partner with technical experts to continuously assess implementation success, drive deeper product adoption, and unlock new enterprise use cases.
• Own end-to-end commercial negotiations, contract execution, and renewal forecasting with a transparent, outcome-oriented focus.

Qualifications

• 7+ years in customer-facing roles (Solutions Consulting, Account Executive, Customer Success, Technical Account Manager) within SaaS, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems.
• Fluency in German and English is required to partner with clients and internal teams.
• Proven ability to establish credibility with decision-makers and construct data-driven business cases that align complex technology solutions with client goals.
• Exceptional cross-functional collaboration skills with a track record of aligning internal stakeholders, including Sales, Operations, Legal, and Finance, to streamline deal execution.
• Project and programme management capability, with experience coordinating complex, cross-functional customer initiatives, managing dependencies, risks, timelines, and stakeholders to drive clear accountability and successful delivery.
• Technical fluency and agility, with the ability to quickly translate complex data architecture concepts into clear, value-oriented business impact for non-technical stakeholders.
• Modern operational mindset, leveraging AI tools and predictive analytics to improve productivity, track health metrics, and make informed strategic account decisions.
• Adaptable, resourceful problem-solving approach paired with a commitment to continuous learning in an evolving martech landscape.
• Strong negotiation capability combined with transparent, polished communication skills that foster long-term customer trust and alignment.
• Ability to travel up to 25% for close partnership with clients as required.

Requirements

This position is based in Germany and is governed by German labor regulations and local employment standards.

Benefits

• Tealium WOWs (Ways of Work), our award-winning culture.
• Mosaic, our commitment to diversity, equity, and inclusion.
• Tealium Cares, offering 15 hours of paid work time for volunteer activities annually.
• Tealium Connects (remote-first working) with new hire stipends for home office support.
• Tealium Ownership, equity grants for new hires.
• Tealium Time, flexible paid time-off policy and robust leave programs.
• Healium, health and wellness programs for overall well-being.
• Tealium LIFT (Learning is Facilitated at Tealium), offering professional development opportunities.
• Health and Related Benefits Programs, offering market competitive benefits.

Wage Transparency

This position offers a base salary range of €80,000 - 102,000 (Euro) annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.