[Hiring] Senior Account Manager @RVO Health

Role Description

The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and cross-functional collaboration to deliver effective client solutions and exceed business objectives. The ideal candidate is a seasoned account management professional with strong leadership capabilities and a proven track record in the health system, marketing and patient acquisition space.

This is a remote position.

What You’ll Do

• Be directly responsible for driving client satisfaction, revenue growth and retention.
• Build strong multi-level customer relationships.
• Use creative problem solving and develop strategies needed to help clients make informed decisions through a consultative sales approach.
• Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships.
• Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts.
• Increase customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of programs among key client stakeholders.
• Provide strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation.
• Assist with conducting competitive market analysis to help formulate go to market plans.
• Monitor campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized.
• Assist internal stakeholders with reviewing and analyzing product/solution performance and client feedback to help guide the development, enhancement, and implementation of new products/solutions and develop new revenue growth opportunities.
• Serve as a key point of escalation for client issues, ensuring timely and effective resolution.
• Drive negotiations and value-driven presentations to grow and renew existing contracts.
• Partner with leadership and internal partners to achieve renewal goals.
• Facilitate new account launches, existing account maintenance, and all product enhancements.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 5-8 years of experience in account management within the health & wellness industry.
• Ability to effectively navigate and drive results in a highly complex, matrix environment.
• Strong organizational & presentation skills.
• Demonstrated ability to message, position, and present information for maximum customer impact and influence.
• Strong negotiation, influencing, collaboration skills.
• Knowledge of marketing and patient acquisition strategies in health systems.
• Knowledge of the healthcare landscape.
• Experience with managing health system accounts.
• Project management-oriented organizational skills.
• Act as a collaborative worker and foster a positive work environment.
• Creative analytical and problem-solving skills.
• Ability to adapt to a fast-paced environment.
• Committed to continuous learning, with a strong interest in applying AI tools to streamline processes and improve productivity.
• Willingness to travel (25%).

Requirements

• Experience working in digital health, health systems, patient acquisition or healthcare technology sectors.
• Familiarity with CRM software and account management platforms.

Benefits

• Starting Salary: $100,000 - $110,000 (Note: actual salary is based on geographic location, qualifications and experience).
• Health Insurance Coverage (medical, dental, and vision).
• Life Insurance.
• Short and Long-Term Disability Insurance.
• Flexible Spending Accounts.
• Paid Time Off.
• Holiday Pay.
• 401(k) with match.
• Employee Assistance Program.
• Paid Parental Bonding Benefit Program.
• Pharmacy Benefits.
• Income Protection Plans.
• Pet Services Plans.
• Mental Health Support.
• Wellness Coaching.
• HSA - Health Savings Account.
• Commuter Benefits.
• Gym & Fitness Center Discount Program.