[Hiring] Senior Account Manager @Spectrum One

Role Description

Spectrum One is looking for a highly experienced Senior Account Manager to manage and strengthen relationships with U.S.-based clients. This role is ideal for someone with excellent communication skills and proven experience handling enterprise-level or high-value accounts.

We are seeking a senior-level Account Manager to serve as the primary point of contact for clients and maintain strong, long-term relationships. You will manage client communication, coordinate with internal teams, handle escalations, and ensure exceptional client service throughout the engagement lifecycle. This role requires professionalism, strong stakeholder management skills, and confidence communicating with U.S.-based executives and decision-makers during ET hours.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong client relationships and trust
• Lead client meetings, status updates, and communications
• Manage client expectations and ensure timely follow-ups
• Coordinate with internal teams to ensure smooth project delivery
• Handle client concerns, escalations, and issue resolution professionally
• Maintain organized account documentation and communication records
• Identify opportunities for account growth and long-term retention
• Communicate confidently with U.S.-based stakeholders and executives

Qualifications

• Excellent spoken and written English with a strong American accent
• Proven experience in senior-level account management or client success roles
• Experience handling enterprise or high-value accounts
• Major plus: experience working with clients such as Accenture or similar companies
• Strong communication, stakeholder management, and relationship-building skills
• Highly organized, proactive, and detail-oriented
• Ability to manage multiple accounts simultaneously
• Tech, SaaS, or software industry experience is a plus

Bonuses

• Experience working with enterprise or Fortune 500 clients
• Background in tech, SaaS, consulting, or digital services
• Experience using CRM or project management tools
• Strong presentation and executive communication skills

Schedule

• Must be available to work during US hours (ET)