[Hiring] (Senior) Account Manager @OpenProject GmbH

Role Description

As (Senior) Account Manager Europe, you’ll play a key role in turning that vision into reality. You’ll contribute to our mission by building trusted relationships with new and existing German- and English-speaking customers, guiding them from first engagement through successful adoption, and helping organisations introduce OpenProject as a sustainable, open-source alternative.

• Build and maintain strong, long-lasting relationships with potential clients, focusing on German-speaking customers.
• Identify and tailor solutions to individual client needs, ensuring timely responses and suggesting best practices.
• Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs.
• Negotiate tender and contract terms and conditions to meet both client and company needs.
• Lead and accomplish Proof of Concepts to successfully introduce OpenProject at large organisations, managing stakeholder interactions and providing training and consulting support.
• Represent our team at conferences, connecting with clients and partners, presenting OpenProject, delivering talks, and participating in podcasts or other interviews.
• Collaborate with our partners to deliver the best solutions for new customers.
• Work hands-on where needed, while also thinking systemically about how your work fits into the bigger picture.
• Communicate clearly and proactively in a remote-first environment, adapting your message to different audiences and contexts.
• Collaborate cross-functionally with teams such as Sales, Customer Support, Product, Engineering, and Marketing to ensure shared understanding and coordinated execution.
• Bring in your own approaches, insights, and lessons learned from previous roles and experiences.

Qualifications

• Strong written communication skills and fluency in German (native level) and English (our business language). French or Spanish is a plus, but not required.
• Proven experience in sales or customer success, with a track record of delivering meaningful outcomes.
• Effective communication and active listening skills to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive and C-level.
• A strong technical and product understanding, caring deeply about why and for whom the work is done.
• The ability to collaborate confidently with specialists and stakeholders across disciplines.
• A genuine care about providing exceptional service to clients and users.
• Curiosity, openness to experimentation, and a willingness to engage in thoughtful - sometimes passionate - discussions with peers.
• Passion for Open Source.
• Experience working in a remote-first environment, with a high degree of autonomy and flexibility.
• Familiarity with OpenProject or Jira (as a plus, not required).

Benefits

• The best of both worlds: the creative challenges and learning opportunities of a start-up, combined with the stability of a well-established company and a team of dedicated professionals.
• The opportunity to contribute to a high-visibility open source project with strong values around transparency and collaboration.
• A culture of continuous learning, feedback, and shared ownership.
• Our annual Passion Time off-site, where cross-functional teams work on self-chosen initiatives with real business impact.
• Employee benefits such as job bikes and paid child care.
• Exposure to a diverse and inspiring user base, including NGOs, open-source initiatives, public institutions, and global enterprises.