[Hiring] Senior Account Manager @Branch Metrics

Role Description

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth.
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs.
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured.
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
• Build compelling demonstrations, presentations, and business value documents.
• Identify and resolve business issues.
• Assist and support with technical issue resolution.
• Accelerate adoption, manage engagement, and lead value creation.

Qualifications

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles.
• Proven ability to communicate effectively in Korean, both written and verbally.
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
• Experience supporting customers with cloud-based SaaS solutions.
• Problem-solving skills around business and technical product questions.
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.).
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

Requirements

• This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location.
• This role does not qualify for visa sponsorship.

Benefits

• The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions.
• At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package.
• From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees.

Company Description

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.