[Hiring] Senior Account Director @Petauri Health

Role Description

The Senior Director, Account Management is a senior leader responsible for the strategic, operational, financial, and client-service performance of assigned accounts. This role leads cross-functional teams, builds trusted client relationships, manages risk, drives organic growth, and ensures delivery of high-quality medical communications solutions aligned with client objectives and agency standards. The Senior Director also develops Account Management talent, contributes to departmental initiatives, and supports the growth, profitability, and long-term success of Petauri Advance.

Qualifications

• Minimum of a bachelor’s degree; advanced degree preferred.
• Minimum 8 years of experience in medical communications, medical education, corporate or brand communications, pharmaceuticals, or a related healthcare environment.
• Minimum years leading medical communications accounts, client relationships, and cross-functional teams.
• Demonstrated success managing account strategy, project delivery, financial performance, risk mitigation, and organic growth.
• Experience coaching, mentoring, and developing Account Management team members preferred.
• Deep knowledge of medical communications strategy, account leadership, scientific content delivery, and healthcare industry dynamics.
• Strong understanding of pharmaceutical development, treatment landscapes, and client service expectations.
• Knowledge of financial management, including budgeting, forecasting, revenue recognition, utilization, resourcing, and reconciliation.
• Strong communication, presentation, collaboration, negotiation, people development, and problem-solving skills.
• Ability to operate independently, navigate ambiguity, create structure, make sound decisions, and deliver results in a dynamic environment.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, and Outlook.

Requirements

• Model company values and promote a culture of collaboration, accountability, and high performance within the Account Management department.
• Support departmental initiatives related to resourcing, onboarding, training, process improvement, and operational effectiveness.
• Partner with department leadership to strengthen talent, processes, tools, and ways of working.
• Contribute to employee development and retention through mentorship, knowledge sharing, and timely, actionable feedback.
• Lead account, brand, and communications planning in partnership with clients and cross-functional stakeholders.
• Develop strategic medical communications solutions aligned with client objectives, business needs, and agency capabilities.
• Build trusted client relationships, serve as a senior advisor, and coach Account Management team members in effective client leadership.
• Provide senior oversight for assigned accounts, including strategy, team performance, project delivery, quality, timelines, budgets, resourcing, and cross-functional collaboration.
• Establish clear client and internal communication practices that maintain alignment, support timely decisions, and reinforce accountability for next steps.
• Review key deliverables to ensure quality, consistency, scientific integrity, and alignment with client objectives.
• Anticipate account and project risks, implement proactive solutions, and escalate complex client, team, financial, or delivery challenges as appropriate.
• Partner with cross-functional leaders to align priorities, resolve challenges, and support successful project execution.
• Coach and develop team members through mentorship, knowledge sharing, and clear, timely, and documented performance feedback.
• Directly or indirectly manage team members, as assigned, including goal setting, performance management, and career development.
• Foster strong working relationships across account teams, cross-functional partners, external contractors, and senior leadership.
• Assess team capacity, capabilities, and resource needs and provide timely recommendations to department leadership.
• Develop and review project estimates and Statements of Work to ensure scope, deliverables, assumptions, timelines, and staffing plans are accurate, complete, and financially viable.
• Oversee account financial performance, including revenue tracking, forecasting, budget management, reconciliation, utilization, and identification of financial risks and opportunities.
• Partner with Finance and internal teams to ensure forecasting, invoicing, revenue recognition, and project reconciliation are completed accurately and timely.
• Monitor performance against account revenue and profitability objectives, identify variances early, and implement corrective actions to improve financial outcomes.
• Review and approve project-related expenses to ensure accuracy, budget alignment, and compliance with client and company requirements.
• Ensure adherence to client, company, and industry requirements, including documentation related to consultant agreements, fair market value, and HCP aggregate spend reporting.
• Protect and grow assigned accounts by delivering consistently strong work, maintaining trusted client relationships, and anticipating evolving client needs.
• Drive organic growth by identifying opportunities, developing strategic recommendations, and expanding the value and services provided to clients.
• Lead cross-functional planning and brainstorming to develop solutions aligned with client objectives and agency capabilities.
• Monitor client satisfaction and account health, taking action to strengthen partnerships, support retention, and expand scope of work.
• Support onboarding for new clients and project types by aligning internal teams and establishing a strong initial client experience.
• Travel up to 20% of the time to support client meetings, business development activities, and internal leadership or planning needs.

Company Description

Petauri takes pride in having a culture rooted in trust, collaboration, and a strong sense of community. We seek to attract individuals from a wide range of backgrounds, experiences, and perspectives to join us in our mission of improving patient outcomes by accelerating access to life-changing healthcare innovations. A global healthcare consulting and solutions organization, Petauri brings together decades of experience across market access, evidence generation, medical communications, commercialization strategy, and policy to help life sciences organizations navigate complex healthcare challenges with clarity, integrity, and impact.