[Hiring] Sage Enterprise Team Manager @Net at Work

Role Description

The Sage Enterprise Team Manager (TM) will lead, manage and hold accountable a team of service professionals towards profitable and sustained, high-quality delivery of services to customers. The TM will manage the business, technical and people aspects of client engagements and have oversight responsibility for all service delivery (quality of deliverables) provided by their team.

The Team Manager is responsible for developing and managing the overall customer experience for an assigned group of clients including:

• Ensuring that engagement work products and deliverables are of the highest quality.
• Owning project delivery and success.
• Leading delivery teams.
• Ensuring client satisfaction and retention.

Under the leadership of the Consulting Manager, the Team Manager will focus on maintaining and expanding service revenue opportunities by:

• Helping to identify, develop and close client opportunities with new clients.
• Managing deal structure to ensure client needs are addressed and deal profitability is intact.
• Supporting pre-sales efforts for existing clients.

The Team Manager will stay current with ERP and select client vertical market industry trends, maintain expert-level proficiency in the Sage X3 and/or Sage 500 systems, and strive for continuous learning with regards to add-on products and services that could enhance client solutions and profitability.

Qualifications

• Bachelor's degree in computer science, information technology, quality assurance, or equivalent, required.
• Advanced degree preferred.
• A consulting background with a record of delivering complex technical solutions within defined timeframes and budgets.
• Strong project management skills, including the ability to prioritize work and meet deadlines.
• Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
• More than five years experience working with technical applications, or equivalent, including strong knowledge of process methodologies.
• Successful track record of delivering on agreed upon business objectives and performance on key metrics.
• Experience in team management, scheduling and budgets.
• Proficient in Microsoft Excel, Word, PowerPoint, and other Office 365 applications.
• Deep understanding of consulting, practice products and the business of relevant clients/partners.
• Prior experience with pre-sales activity or account planning is desirable.
• Understands consulting as a business: demonstrates competency (or capacity to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers.
• Understands (or is capable of learning) corporate financial practices and principles.

Requirements

• This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Benefits

• Base salary range: $125,000 to $165,000.
• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Health and Welfare (Medical, Dental, Vision).
• Accident, Critical Illness, and Hospital Indemnity.
• Employee Assistance Program (EAP).
• Life and AD&D Insurance.
• Short- and Long-Term Disability Insurance.
• Flexible Spending Accounts.
• Transportation and Parking Accounts.
• Health Savings Accounts (with company contribution).
• Retirement Planning (401k with matching contribution).
• Legal Benefits.
• Identity Theft Protection.
• Pet Insurance.
• Wellness Program Offerings.
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.