[Hiring] RVP & General Manager, Optum Insight @UnitedHealth Group

Role Description

The provider market Territory Leader leads the Optum Insight business for a specific territory of the U.S. within the Market region. The territory leader leads an account management team aligned to the clients within the territory and is charged with developing and executing on strategic and commercial plans to achieve above market growth and profitability in delivering Provider solutions to our customers. The territory leader is accountable for financial and customer outcomes across a geographical region of the Optum Insight Provider business.

This leader will have accountability for the profitable growth and deployment of the overall Provider portfolio across the territory working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the territory leader will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.

The provider Territory Leader is accountable for driving growth and profitability across the territory as it contributes to the regional and market P&Ls. You will engage the matrixed teams in support of the regional objectives for revenue, earnings, growth and client satisfaction.

• Managing and growing a provider market client territory to achieve above-market growth and profitability.
• Navigating different provider types and buying personas that may include large health systems, ambulatory centers, dental groups and other providers.
• Leadership accountability to develop a high-performing organization of client-focused associates.
• Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates.
• Influencing external customers at the VP & C-Suite level as a trusted executive partner.
• Championing market intimacy by aggregating client feedback within the territory.
• Holding teams accountable to developing and executing account growth and remediation plans.
• Model AI-native leadership by incorporating enterprise-approved AI tools into strategic thinking.
• Lead the redesign of workflows and operating practices to reduce manual effort.
• Use AI-powered insights to anticipate client needs and identify growth opportunities.
• Evaluate emerging capabilities and market developments to shape strategy.
• Build AI fluency across the team through coaching and sharing of proven use cases.
• Understanding the future and current state of the industry to provide strategic input.
• Driving accountability in the organization to deliver strategies and tactics that positively impact key drivers.
• Delivering executive-level communication to key Optum Insight and Optum executives.
• Exceeding OKRs, MBOs, SLAs and operating targets.
• Delivering exceptional customer Net Promoter Score (NPS) results.
• Driving exceptional Employee Experience and Manager Effectiveness results.
• Build for the future and provide solid leadership; oversee talent plans and strategies.
• Foster a success-oriented, accountable environment within the company.

Qualifications

• 10+ years of progressive leadership roles in the Health Care or Financial industries.
• 5+ years in managed services, client management or advisory services.
• Experience in driving deep trust-based relationships with C-Suite and senior client executives.
• Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders.
• History of leading, influencing and managing teams with successful people and team leadership experience.
• Track record of success driving client success across highly complex and matrixed organizations.
• Proven ability to analyze complex market opportunities and develop creative solutions.
• Demonstrated track record of active collaboration, engagement, oversight and strategy development.
• Solid strategic planning, analytics, and problem-solving skills.
• Excellent oral and written communication skills.
• Proven leadership skills with Employee Experience and Manager Effectiveness indices.
• Willing and able to travel 50% of the time on a sustained basis.
• Must reside within the stated Pacific Northwest region (AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA and WY).

Requirements

• Must reside within the stated Pacific Northwest region (AK, AZ, ID, MT, ND, NE, OR, SD, UT, WA and WY).
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• Salary range from $180,000 to $280,000 annually based on full-time employment.