[Hiring] Retail Partner Manager @Instacart

Role Description

We are currently interviewing Retail Partner Manager candidates for our Retail Team to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to:

• Driving key business insights and recommending scalable growth strategies
• Implementing new operational processes
• Managing client needs
• Project and program managing key internal and external stakeholders
• Selling new offerings and opportunities

You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success.

Key responsibilities include:

• Launching new partners and managing relationships with existing Instacart retail partners
• Establishing a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
• Developing strategic plans to meet retail partners’ needs
• Working with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
• Leading launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
• Performing data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
• Establishing processes and reporting to help streamline the team’s operations and add value to retailer relationships
• Devising strategies to help retail partners grow their business on Instacart
• Engaging, educating, collaborating, and problem-solving with external partners at all levels of the organization

Qualifications

• 5-7 years previous account management experience; MBA preferred, but not required
• Excellent communication skills with the ability to distill complex issues
• Experience with large data sets and ability to extract business insights from analysis
• Strong analytical skills
• Comfort with ambiguity and a rapidly evolving business landscape
• Solid stakeholder management skills, both for internal and external stakeholders
• Quick communication response times
• Ability to manage across functions and present to leadership
• Creative and structured problem-solver

Requirements

• Experience in negotiating sophisticated deals with retail, CPG or other commerce-based partnerships to drive revenue
• High level of overall business acumen and understanding of a variety of partner business models
• Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders
• Excellent project management, communication, and analytical skills
• Thrives in ambiguity and can chart a course with limited direction

Benefits

• Highly market-competitive compensation and benefits in each location where our employees work
• Remote work flexibility
• New hire equity grant as well as annual refresh grants