[Hiring] Renewals Manager @Mixpanel

Role Description

The right candidate brings commercial acumen and customer empathy in equal measure. You'll own the full renewal cycle for an assigned book of business—from early risk identification through contract close—partnering closely with Customer Value Managers, Sales, and Finance to protect and expand Mixpanel's recurring revenue. You'll be the primary driver of on-time, on-value renewals in your territory.

Responsibilities

• Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
• Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value.
• Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention.
• Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
• Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention.
• Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
• Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations.
• Contribute to renewal process improvements and help build scalable playbooks for the team.

Qualifications

• A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
• Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
• The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
• Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
• Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals.

Bonus Points For

• Experience in product analytics, data tooling, or developer-facing SaaS.
• Familiarity with Salesforce, Gong, or similar CRM and forecasting tools.
• Background in value selling or outcome-based selling methodologies.

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.

Mixpanel Compensation Range: $93,500 - $126,500 USD

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.