[Hiring] Renewal Manager @Leadership Connect

Role Description

The role anchors a small, three-person client services team, owning the contract administration and renewal workflows that keep every renewal on track while personally managing a book of accounts. This role coordinates renewal and contract processes on behalf of the Account Directors on the team:

• Track renewal timelines, keeping renewal tasks moving, and maintaining rigorous Salesforce documentation.
• Monitor the broader account base for retention risk to prevent churn.

This role also serves as the personal account manager for a dedicated book of clients, focusing on:

• Responsive, high-quality client support including renewal conversations, onboarding, and training support.
• Value positioning at renewal time.

This role reports into the Revenue Operations team and works closely with Sales Leadership, Client Success, and Finance.

Core Functions of the Role

• Own contract administration and renewal workflows for the team.
• Manage the renewal calendar across the team’s accounts.
• Monitor accounts for retention risk.
• Personally manage a book of on-demand accounts.
• Provide client onboarding and training support.
• Maintain strong documentation practices.
• Support healthy account practices.

Qualifications

• 2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.
• A background in client success management is a strong plus, though not required.
• Comfortable keeping others on task — coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.
• Detail-oriented documentation practices and strong Salesforce account hygiene.
• Client-focused communication skills, including value positioning and handling renewal pushback.
• Highly organized, with the ability to manage a personal book of accounts alongside team-wide renewal workflows.
• Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.
• Comfortable working effectively in a remote environment.

Benefits

• Awesome medical insurance plan
• Dental Insurance
• Life & Disability insurance
• Flexible spending accounts
• Unlimited PTO!
• Eleven Paid Holidays
• $3,000 Employee Referral Program
• Employer contribution to 401(k) plan
• Rewards and recognition programs