[Hiring] Regional Account Manager @Feedzai

Role Description

As a Regional Account Manager at Feedzai you will ensure the success, retention, and sustainable growth of the client portfolio, maximizing customer lifetime value. This role combines relationship management with a strategic growth mindset — transforming satisfaction into measurable business expansion deals.

Customer Success & Retention

• Oversee the full customer lifecycle, from onboarding to renewal.
• Monitor adoption, usage, and satisfaction KPIs (NPS, CSAT, Health Score).
• Act proactively to prevent churn and ensure timely renewals.
• Understand each client’s business goals and align solution usage to strategic objectives.
• Drive increase in maturity adoption and value realization.

Growth & Expansion

• Identify upsell and usage expansion opportunities within the existing customer base.
• Collaborate with Marketing teams to design tailored growth plans.
• Present business cases and ROI analyses to support new implementations or module extensions.
• Track metrics such as Exit ARR, Net Revenue Retention (NRR) and Expansion ARR.

Relationship Management

• Act as the trusted advisor for executives and key client stakeholders.
• Conduct regular Quarterly Business Reviews (QBRs) to showcase value and results.
• Gather feedback and actionable insights to share with internal Support, Product and Marketing teams.
• Orchestrate internal teams (Risk Consultants, Product, User Enablement,...).

Qualifications

• Bachelor's degree in Technology, Business or a related fields.
• 10+ years experience in a customer facing role (consulting, customer support, account management) that includes issue resolution, relationship management and stakeholder management.
• Strong understanding of fraud prevention space (preferably for Banks or Acquirers).
• Ability to analyze data and provide actionable insights.
• Results-driven with a focus on customer satisfaction.
• Passionate about customer centric mindset with exceptional communication, presentation and interpersonal skills - including ability to convey technical concepts to both technical and non-technical audiences.
• Ability to challenge, negotiate, influence and persuade stakeholders.
• Ability to work autonomously, take ownership & accountability.
• Technical and problem-solving skills with ability to understand/recognize route causes of challenges.
• Project Management and strong Organisational skills including strong reporting capability.
• Commercial & Business Acumen – understand & speak to business drivers.
• Fluent in English (written and verbal).

Your First 30-Days at Feedzai

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

Company Description

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at Feedzai Candidate Privacy Policy and Feedzai California Candidates Privacy Policy for more information on how we process your personal data.