[Hiring] Provider Success Manager @Manatee

Role Description

As a Provider Success Manager, you’ll be the engine behind connecting families to care at Manatee, a virtual mental health clinic for kids and families. This is a remote, flexible 1099 role ideal for someone who thrives in a fast-moving, goal-oriented, and mission-driven environment.

• Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately.
• Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
• Own the Referral Partner Lifecycle: Convert a physician's first referral into an ongoing partnership, proactively re-engage partners who have gone quiet, and gather data to help understand what got in the way.
• Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage.
• Spot the Gaps: Help us improve processes and boost referral conversion.

Qualifications

• 2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health.
• Warm, clear communicator (especially on the phone).
• Obsessed with follow-through and documentation.
• Comfortable juggling multiple systems (CRM, EHR, email, etc.).
• Able to work independently and hit daily targets.

Benefits

• Mission: We make care happen for families who need it most.
• Remote & Flexible: Work from anywhere, on your schedule.
• Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices.
• Real Impact: Your work connects families to life-changing care, often in under 2 days.