[Hiring] Provider Engagement Liaison Senior @Geisinger

Role Description

Represents the Health Plan and Provider relationship at the highest level. The position will work on complex issues where analysis and strategy require significant evaluation and collaboration. Responsible for establishing and maintaining Strategic Partnerships with Providers, communicating the vision and goals of the health plan, and supporting the development of the highest possible provider partnerships. In addition, the incumbent is expected to provide professional and exceptional service to our provider network.

• Serves as a primary relationship manager with providers to ensure a positive provider experience and promote network retention.
• Supports new assigned providers with onboarding, including orientation session(s).
• Responds to assigned provider questions or inquiries, and if necessary, ensures prompt resolution to provider issues with appropriate teams to drive results.
• Monitors data, presents reports, and encourages ongoing provider engagement through regularly scheduled touch bases and meetings.
• Reports regularly on referral volume by channel, tracking activity and effectiveness of outreach.
• Works with Providers across all areas including financial performance and value-based programs.
• Resolves the most complex provider issues and collaborates with internal teams to drive to resolution.
• Influences strategy not just for their providers, but also for the department.
• Partners with quality improvement department for delivery of quality results and value-based program results.
• Prepares in-depth analysis and makes decisions on complex issues.
• Creates strategic plans for providers in order to support the goals of the health plan.
• Work is typically performed in an office environment.
• Accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Bachelor's Degree - Preferred
• Minimum of 7 years of relevant experience - Required

Requirements

• Builds Relationships
• Communication
• Computer Literacy
• Critical Thinking
• Group Presentations
• Health Insurance

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental.
• Encouragement of an atmosphere of collaboration, cooperation, and collegiality.

Company Description

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members, and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.