[Hiring] Private Sales Client Success Specialist @Pivotal Results LLC

Role Description

The Client Success Specialist (“CSS”) is a multifaceted role that focuses on enhancing client engagement, outbound sales, and effective project management. This position is central to ensuring the success and satisfaction of our clients. Your primary responsibilities include:

• Managing and nurturing relationships with existing private clients.
• Actively seeking out new business opportunities.
• Supporting project management functions to ensure the successful delivery of training programs.
• Ensuring high client satisfaction and driving revenue growth through upselling, cross-selling, and repeat business.

This position demands a proactive and customer-focused individual who possesses excellent communication, relationship-building skills, and a keen eye for project management.

As a Client Success Specialist at Dale Carnegie Training, you will be an essential member of the Private Sales team, reporting directly to the Director of Private Sales.

Qualifications

• Proven track record of at least 3-5 years in B2B account management, preferably in the corporate training or professional development industry.
• Excellent communication and interpersonal skills, with the ability to build strong rapport with clients.
• Sales-driven mindset with a focus on client satisfaction and revenue growth.
• Strong organizational and time management skills to manage multiple client accounts simultaneously.
• Proficiency in using Salesforce to track client interactions and sales activities.
• Adaptability and resilience to thrive in a dynamic and fast-paced sales environment.
• Passion for personal and professional development.

Requirements

• Core Value (Higher Purpose): Cultivate strong relationships with existing private clients, demonstrating the company's higher purpose of transforming individuals and businesses through world-class training programs that inspire positive change.
• Core Value (Fire in the Belly): Proactively identify opportunities for upselling and cross-selling additional training programs and actively seek out new business opportunities.
• Core Value (Enjoy the Journey): Provide exceptional customer support throughout the engagement lifecycle.
• Core Value (Growth Mindset): Utilize data analysis to generate regular sales reports and provide insights.
• Core Value (Higher Purpose): Collaborate with the team to promote a shared higher purpose of positively impacting individuals and businesses through Dale Carnegie Training programs.

Benefits

• This role is open to all talents that are based within the Philippines.
• No relocation is needed.
• This job is a 100% remote work opportunity.

Work Schedule

• 8:30 AM - 5:30 PM Pacific Standard Time (12:30 AM - 9:30 AM Philippine Time)