[Hiring] Personal Lines Client Service Manager II @Gallagher

Role Description

Take your expertise to the next level. As a Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This is a fully remote role and the hours are Monday through Friday from 8:30 AM until 5 PM.

• Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
• Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
• Build strong client relationships through proactive engagement, anticipating needs and driving retention.
• Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
• Provide expert guidance on complex coverage decisions and resolve service challenges independently.
• Ensure operational excellence through accuracy, compliance, and continuous process improvement.
• Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
• Leverage data and digital tools to deliver efficient, modern client service.
• Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.

Qualifications

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
• Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
• Provide expert support on complex client inquiries, delivering clear, coverage-focused guidance.
• Communicate effectively with a consultative approach, building trust and simplifying complexity.
• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.
• Stay highly organized and detail-oriented, managing competing priorities and renewal timelines effectively.
• Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery.
• Collaborate and influence through expertise, supporting team performance without formal authority.
• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact