[Hiring] Personal Lines Account Representative @Gallagher

Role Description

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Account Representative to join our team and help us deliver exceptional service to our clients. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm PST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Woodland Hills, CA zone.

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Qualifications

• Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
• Active P/C insurance license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.
• Appropriate licensing as required.

Requirements

• 1+ years of prior call center experience (nice to have).
• Working knowledge of Microsoft software, Genesys Telephony, and Salesforce (nice to have).

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.