[Hiring] Partner Success Enablement Manager @Yondr

Role Description

The Partner Success Enablement Manager builds the standards, tools, training, and resources that enable Yondr’s Education Partner Success team to deliver a consistent, high-quality partner experience while driving retention, expansion, and growth. This role serves as the dedicated enablement function for Partner Success, primarily supporting U.S. partners while contributing to international markets.

The Manager will strengthen how Yondr shows up with schools and education partners, building lasting relationships that drive continued partnerships and referrals. Working across Education, Sales, Marketing, Operations, and Product, this role will ensure Partner Success has the capabilities, resources, and clear expectations needed to deliver exceptional experiences and support business growth.

Qualifications

• 6+ years of experience in Partner Success, Customer Success or a related field in Education or EdTech.
• 2+ years of experience in a senior-level role with responsibility for training, coaching, enablement, or team development.
• Experience building and implementing training, onboarding, or enablement programs.
• Strong understanding of partner/customer lifecycle management and relationship development.
• Demonstrated ability to collaborate effectively across multiple functions.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

Requirements

• Establish and maintain Partner Success standards, best practices, and ways of working.
• Develop, implement and own onboarding, training, and ongoing development programs for Partner Success team members.
• Create and maintain playbooks, guides, templates, resources, and other tools that support consistent execution.
• Identify knowledge, skill, and performance gaps and develop programs to address them.
• Provide coaching and ongoing support to Partner Success team members and leaders.
• Create opportunities for knowledge sharing and continuous learning across the Partner Success organization.
• Partner with leadership to establish the competencies, expectations, and success measures for Partner Success roles.
• Apply customer success principles and best practices to how Yondr works with partners.
• Establish best practices that support long-term partner relationships, continued partnership, retention, and growth.
• Help define and implement strategies that increase partner engagement, satisfaction, advocacy, and referrals.
• Develop resources, programs, and engagement opportunities that strengthen the partner community.
• Partner with Regional managers to help establish and track Partner Success KPIs.
• Gather and translate partner feedback, insights, and trends into actionable recommendations.
• Partner closely with Marketing to connect Partner Success strategy with broader marketing initiatives.
• Work with Marketing to develop partner-facing programs, communications, resources, and community initiatives.
• Ensure Partner Success insights and partner feedback are incorporated into marketing strategy.
• Partner closely with Sales to create a seamless transition from new business development through partner onboarding.
• Work with Operations, Product, Finance, and other teams to identify and resolve challenges.
• Serve as a key connector between Partner Success and cross-functional teams.
• Establish consistent processes and service standards across the Partner Success division.
• Evaluate current workflows and identify opportunities to improve efficiency, consistency, and partner experience.
• Gather feedback from Partner Success team members and partners to identify recurring challenges.
• Use data, feedback, and business needs to continuously improve enablement programs.
• Help define and track measures of Partner Success enablement effectiveness and business impact.
• Identify trends and opportunities across the partner base and translate insights into improvements.
• Develop clear and engaging communications for Partner Success team members.
• Lead enablement efforts related to new programs, processes, tools, and organizational changes.
• Translate complex information into practical guidance and actionable resources.
• Ensure Partner Success teams are prepared and equipped to implement company initiatives effectively.
• Help ensure Partner Success consistently communicates Yondr's value, programs, and priorities.

Benefits

• 100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP.
• Dental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance.
• Generous PTO for rest and recharge throughout the year.
• 12 weeks of paid parental leave.
• 1 week paid holiday break at the end of December, for a company-wide closure + 11 additional nationally recognized holidays.
• 401(k) offering.
• Tech tool preference, including choice of PC or Mac.
• Hybrid employees receive catered lunch twice a week.