[Hiring] Network Account Manager @Wellthy

Role Description

As our Network Account Manager, you will own and build out how we partner with our largest and most strategic provider partners, including nationwide provider networks.

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
• Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
• Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
• Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
• Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
• Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.
• Connect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.
• Support network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long-term success.

Qualifications

• 3–5+ years of experience in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results.
• A curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges.
• Comfort with ambiguity and the drive to build structure and processes where none exist yet.
• Excellent verbal and written communication skills, especially with external stakeholders.
• The ability to build trust with a wide range of personalities.
• A proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively.
• Strong attention to detail and organizational skills, with the ability to manage multiple relationships and competing priorities without letting anything slip through the cracks.
• Good judgment, a strong sense of ownership, and a focus on solutions.
• Familiarity with Wellthy’s services, operations, and member experience is a strong plus.
• Experience in provider operations, care coordination, client success, or partner management is a plus.

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment.
• Location: This is a remote and US states-based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access, suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

Benefits

• The starting salary for this position is $70,000-$85,000 annually.
• Remote work environment.
• Medical, dental, and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.