[Hiring] MVP Account Executive @PrizePicks

Role Description

MVP Account Executives are assigned to independently manage the customer experience for the company’s most engaged players. The top valued players are assigned to Account Executives primarily based on geography. The MVP Account Executive’s purpose is to independently cultivate genuine relationships with these players to:

• Better understand their needs/preferences so that the company delivers a well-rounded product experience.
• Ensure these players receive white-glove, elevated treatment.
• Provide access to an elevated level of customer care to resolve issues that could prevent an enjoyable PrizePicks experience.

Do all 3 well, and the MVP user has no reason to play anywhere else.

What you’ll do:

• Be the strategic relationship partner for our high value players, driving loyalty and increasing levels of product satisfaction & entertainment value for those valuable players.
• Monitor our MVP Scouting reports & perform due diligence to onboard MVP users, building a book of business of up to ~500 players across multi-state territories.
• Actively participate in improving the ongoing strategic design of PrizePicks MVP program, so the company remains at the forefront of player engagement, elevated care and responsible gaming.
• Independently manage offline expense budget decisions to create personalized and memorable experiences for MVPs that generate increased brand affinity.
• Exercise discretion to troubleshoot and expeditiously resolve any issues experienced by assigned MVPs.
• Coordinate with senior external & internal personnel (Experiential Marketing and Partnerships teams) to execute in-person touchpoints for MVPs, providing them access to events that only PrizePicks could offer.
• Collaborate with the MVP Team & other PrizePicks departments to identify new engagement opportunities & drive innovation for the Member experience.
• Implement all MVP policies & guidelines, with a strong emphasis on Responsible Gaming practices.

Qualifications

• 3-5 years of customer-facing experience, high-end customer service field preferred.
• Proven experience managing company’s most valuable and engaged customers.
• Deep understanding of customer segmentation, lifecycle stages, and CRM best practices.
• Experience in a mobile-first, fast-paced consumer technology or gaming environment strongly preferred.
• Excellent interpersonal & communication skills, ability to build relationships.
• Passionate about providing top-tier service.
• Strong analytical skills with the ability to interpret data and turn insights into action.
• Passionate about sports, and fluent in sports-related discussions.
• Gaming and/or card-collecting knowledge is not required, but is valuable in the role.
• Thrives in a hyper growth environment, willing to help where it is needed.
• Excellent communication and cross-functional leadership skills.
• Familiarity with regulatory and compliance considerations in gaming, fantasy sports, or sports betting is a plus.
• Occasional travel for this role is expected.
• Willing & able to work non-traditional hours.

Benefits

• Company-subsidized medical, dental, & vision plans.
• 401(k) plan with company match.
• Annual bonus.
• Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!).
• Generous paid leave programs, including 16-week paid parental leave and disability benefits.
• Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked.
• Company-wide in-person events and team outings.
• Lifestyle enhancement program.
• Company equipment provided (Windows & Mac options).
• Annual performance reviews with opportunities for growth and career development.