[Hiring] Managing Partner @UKG

Role Description

The Managing Partner is responsible for maximizing the long-term value, growth, and strategic impact of a portfolio of UKG's most important customer relationships. Working at the intersection of business strategy, executive engagement, and enterprise execution, the Managing Partner partners with customers to accelerate business outcomes, strengthen executive alignment, and expand the value customers realize from their investment in UKG.

• Develop a deep understanding of each customer's business strategy, operating priorities, and transformation agenda.
• Translate customer priorities into actionable account strategies that align UKG's capabilities, executive sponsorship, and cross-functional resources.
• Drive customer retention, adoption, value realization, executive engagement, and expansion.
• Work in close partnership with Enterprise Account Executives, Customer Success, Product, Services, and Executive Leadership.
• Bring together the right people, capabilities, and investments across UKG to ensure every strategic engagement advances measurable value.

Key Responsibilities

• Drive Strategic Customer Growth:
  • Lead the long-term strategy for a portfolio of UKG's most strategic customer relationships.
  • Develop and execute multi-year account strategies that align customer business priorities with UKG's capabilities.
  • Identify opportunities to expand UKG's strategic footprint.
  • Continuously assess customer health and growth opportunities.
• Deliver Customer Outcomes:
  • Partner with executive stakeholders to define measurable business outcomes.
  • Establish governance frameworks and executive operating rhythms.
  • Champion value realization to ensure meaningful business results.
  • Proactively identify and mitigate strategic risks.
• Build Executive Partnerships:
  • Develop trusted relationships with C-suite executives.
  • Facilitate executive business reviews and strategic planning sessions.
  • Position UKG as a long-term strategic advisor.
  • Expand executive engagement across multiple buying centers.
• Orchestrate Enterprise Execution:
  • Mobilize cross-functional teams to execute against strategic customer priorities.
  • Align executive sponsors and internal stakeholders around customer commitments.
  • Remove organizational barriers that impede customer success.
  • Lead executive-level escalations requiring enterprise coordination.
• Partner Across the Go-to-Market Organization:
  • Partner closely with Enterprise Account Executives to align long-term account strategy.
  • Create executive alignment that accelerates customer growth.
  • Collaborate with Product, Services, and Customer Success to influence investments.
  • Share customer insights to influence UKG's product roadmap.

Qualifications

• 10+ years of experience in enterprise software, consulting, strategic account management, or related leadership roles.
• GTM Experience in Manufacturing, retail, or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships.
• Proven ability to build trusted advisor relationships with C-suite executives.
• Experience developing multi-year account strategies and governance frameworks.
• Demonstrated ability to lead highly matrixed organizations.
• Strong executive communication, facilitation, negotiation, and presentation skills.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies.

Preferred Qualifications

• Experience managing Fortune 500 or Global 2000 strategic customer relationships.
• Experience in HCM, Workforce Management, SaaS, Cloud, AI, or digital transformation.
• Consulting, advisory, or executive strategy experience.
• Deep industry expertise within one or more strategic UKG verticals.
• Experience leading executive governance boards or customer advisory programs.
• Demonstrated success developing strategic account plans and accelerating long-term customer growth.
• MBA or advanced degree preferred.

Benefits

• Performance-based bonus plan.
• Restricted stock unit awards as part of total compensation.
• Comprehensive benefits package.